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How to file an insurance claim

By Times staff

© St. Petersburg Times, published May 26, 2002


People who want to make insurance claims must do two things, adjusters report:

People who want to make insurance claims must do two things, adjusters report:

1. Give notice of loss Ñ letting your insurance company know youÕve sustained a loss. You can do this by phone or in person.

2. Show proof of ownership and damage Ñ documentation of what you lost and what it was worth.

ItÕs fairly easy to document you had a home Ñ itÕs on the property tax rolls. The county property assessor can give an estimate of its assessed value.

As for ordinary household items Ñ furniture, appliances, clothing Ñ youÕll be covered. There usually isnÕt any type of controversy over that, insurers say.

You likely wonÕt get an argument if you say you had a TV and VCR, even without receipts, but if you try to claim that you just had your entire kitchen redone last month with top-of-the-line appliances, be prepared to provide receipts or documentation from your suppliers.

Controversy arises when you claim unusual items Ñ jewelry, artwork, furs, antiques Ñ without receipts or documentation.

Ideally, youÕll have separate insurance riders for these big-ticket items, and appraisals for unique or valuable items such as works of art. Receipts and appraisal documentation belong in your safe deposit box.

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