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  • The Vinings owner just needs to time to resolve gate issues


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    Letters to the Editors

    The Vinings owner just needs to time to resolve gate issues

    © St. Petersburg Times
    published June 7, 2002

    Re: Gate stops teens, angers parents, story, June 3.

    I have been a resident of The Vinings for years and must disagree with what has been written about our community.

    When The Vinings was purchased last year, the following amenities were added to the complex:

    All apartments received new glass-top stoves, above-the-counter microwaves, washers and dryers. We also were promised an indoor basketball court, business center, gated community and garages, and either glass- or screen-enclosed porches. In the past year all of these things have been done. Yes, there were inconveniences, but with progress there always is.

    The installation of the gates has some areas that need to be looked at, but keep in mind that your article was first printed only three days after the gates were made functional.

    I have spoken with the management and they seem very cooperative in regard to all my concerns and needs. I have never found this complex to be dirty or to have water coming from ceilings or the many other negatives that were printed.

    Unfortunately, people expect to have it the way they want it without allowing the management time to work out the bugs in the system.

    No one lives in a perfect world. Let's be realistic and tell the truth.
    -- Ira H. Sansolo, Clearwater

    Apartment complex gets poor marks in customer service

    Re: Apartment complex owner's gate rule is dangerous, offensive, editorial, June 5.

    I am currently a resident in The Vinings. I had the misfortune of moving into the complex last fall while they were in the beginning stages of their year-long construction. I had no knowledge that the complex would go through so many disruptive changes.

    Shortly after I moved in, the fitness center was closed for "improvements;" and here we are in June, and it has yet to reopen.

    The office staff says that such amenities are not included in the lease, but anyone choosing an apartment complex will tell you the amenities are often the deciding factor.

    As for the gate: Not only does it conspire to shut out residents not on the lease, but also visitors. The Vinings was not intended to be a gated community, and the gate system is a joke. Residents with keys to the gate can drive right up to the gate, while visitors must take an alternate path first to the intercom system.

    After they get someone to let them in, they can proceed through the gate; but many times residents have driven in front of the visitors taking their turns through the gate, leaving the visitor to start over again.

    The leasing office's response: Did you get the car's license number? When any problem is brought to their attention, their standard answer is they only do what they are told to do.

    For customer service, on a scale of 1 to 10, I give The Vinings minus 10.
    -- Janna M. Roman, Clearwater

    Tales of inconvenience, danger at apartments are exaggerated

    Re: Apartment complex owner's gate rule is dangerous, offensive, editorial, June 5.

    I have lived in The Vinings for many years before the current owners bought it and started to make much-needed improvements. I have no pecuniary interest in The Vinings, nor any connection with its owners, except for paying my rent each month.

    Individuals waiting to be admitted by a resident merely have to press a three-digit code, and the gate and traffic arm will open to admit them within a few seconds.

    Those who choose to be admitted manually through a pedestrian door do not wait on "busy McMullen-Booth Road." The complex is so recessed that upon entering it and walking about 40 seconds to a flood-lit area, the sounds of the traffic on McMullen-Booth are not even audible.

    No card is necessary to open the pedestrian door. It is a simple metal key. The gate system went into effect about one week ago, and the minor bugs encountered are being worked out.
    -- Walter Meyer, Clearwater

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