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Solutions: Error signals trouble in the Registry

By JOHN TORRO
© St. Petersburg Times
published August 26, 2002


Q. I am getting the following error message: "A fatal exception OE has occurred in VXD VMM." I get this message with most programs, but it most frequently occurs when running a program that requires a CD. After the error occurs, I can sometimes go right back into my program. Most often, though, the computer reboots automatically. This will then start a pattern of rebooting, error reoccurring when the desktop appears, auto rebooting, etc.

A. OE exceptions in VXD VMM usually mean corruption in the Windows Registry. First do a thorough ScanDisk. If you still have the problem, reinstalling Windows will sometimes solve the problem. You won't lose any data, just make sure you don't use a Recovery disk that most PC vendors supply because it will set your PC back to its original contents. Of course, if you have a backup of your Registry from a time where the PC was behaving itself, restoring that Registry (using Scanreg.exe) could solve the problem. But this is not likely, and it could also lead to other problems for software that you installed since the backup.

Saving e-mail to disc

Q. I have XP Home Edition. Is there a way to copy my e-mail address to a disc?

A. If you're asking if there is a way to save the contents of your e-mail folders to a disc, yes. If you're using Outlook Express, open the folder that contains the e-mails you want to save to an alternate location, such as a disc. Click the e-mail to select it (or hold the Ctrl key while selecting multiple e-mails), then drag (keep the left mouse button clicked down while you move them) them to the destination (a floppy, another Windows file folder, etc.). These e-mails will now become normal files with an .EML extension. Double-clicking the files will open them with Outlook Express (or whichever mail client is associated with that extension). To export your Address Book to disc, click File, Export, then Address Book in Outlook Express. Select Text File and click Export. Specify (or browse) to a disc location where the text version of your address book will be written.

Stopping a recurring message

Q. I get this message: "C:\WINDOWS\Minidump\Mini080102-01.dmp C:\DOCUME1\user\LOCALS1\Temp\WERD.
tmp.dir00\sysdata.xml BCCode : 1000008e BCP1 : C0000005 BCP2 : EEAE21C8 BCP3 : EE68BB84 BCP4 : 00000000 OSVer : 5_1_2600 SP : 0_0 Product : 768_1." Do you know what it means?

A. If Windows XP restarts because of a serious error, a system dump -- a machine level picture of what the current memory contents were -- is taken. The Windows Error Reporting tool prompts you to report the problem to Microsoft for troubleshooting purposes, where an engineer with internal knowledge of the operating systems procedures and calling conventions can debug this information to determine the cause. There is also a known problem with Windows XP where the paging file continues to have a flag set that indicates that a memory dump file needs to be written and Windows may begin prompting you to report this information every time you restart the computer, even if no error occurred during the previous session. If you choose not to send the information, you are prompted at the next restart. Fortunately there is a fix for this annoying problem: Go to www.microsoft.com/downloads/release.asp?
ReleaseID=36920 and click the link below the Download Now label.

Opening saved Favorites

For those who wrote in asking how to open the file of saved Favorites in the Bookmarks.htm file referred to in last week's column:

Right-click on the Bookmarks.htm file (or icon) and select Open With. When the Open With dialog window appears, scroll down and select either Notepad or WordPad. This will show you the file as it really is with the Web addresses and the accompanying HTML. Some versions of Windows may require you to hold the Shift key while you do the right-click on Bookmarks.htm.

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