9/11 -- St. Petersburg Times Special Report

Sunday, Sept. 1
  • Florida: Terror's launching pad
  • The 19 plotters and their day of terror
  • Remembering

    Monday, Sept. 2
  • When tragedy meets capitalism
  • '9/11 fatigue' is natural, mental health experts say

    Tuesday, Sept. 3
  • Coping as a kid
  • Eric Deggans: 9/11 documentary asks troubling questions about religion
  • Sept. 11 photograph exhibit opens

    Wednesday, Sept. 4
  • Millions in new funding don't guarantee security
  • Donations to local charities slow in months after attacks
  • Sept. 11 donations swamp charities
  • Bush to visit three attack sites on 9/11

    Thursday, Sept. 5
  • Attack anniversary is living history lesson
  • Trading fallback system improved
  • Future of site still beset by debate

    Friday, Sept. 6
  • Senate approves plan to allow armed pilots
  • Dream job becoming demoralizing
  • New plane doors would withstand gunfire
  • What ever happened to ... Those patriotic paint jobs?
  • The other 911
  • Consolidated for the cause

    Saturday, Sept. 7
  • In chaos, TIA tower controlled 9/11 skies
  • Congress, N.Y. reaffirm solidarity
  • Traveling can be nicer in rougher countries
  • For TIA workers, 'normal' not what it used to be
  • Airlines don't see relief over horizon
  • Terror only one blow to tourism
  • A year later, it's the home fires that burn brightly
  • Flying the flag

    Sunday, Sept. 8
  • 125 Cedar Street
  • The drama in Sarasota
  • Cautious, yes, but still traveling
  • As security increases, fervor fades
  • Rising risks
  • Finding lessons in rubble of tragedy
  • Public loss, private grief
  • Duty calls; he goes; they wait
  • Riled residents show true colors
  • Keeping her distance
  • Which way leads up?
  • For the record
  • 45 Questions
  • A lexicon of terror, post-9/11
  • Before attacks, this was the news
  • Other events on Sept. 11
  • Voice mail delivers, retains final words
  • Keeping us rolling
  • 9.11
  • How we'll view it

    Monday, Sept. 9
  • The residue of terror
  • Patriotism is more than emotion
  • What ever happened to . . .: Our religious fervor?
  • The nightmares return
  • Life has the right-of-way
  • Free to disagree
  • 'Time has not healed the pain'
  • Deputies to step up patrol for anniversary
  • Security upgrade since 9/11 slow, steady
  • Enthusiasm for PHCC's security classes dissipates
  • Teachers untangle Sept. 11 lessons
  • A bumpy year for business
  • The man who would have led Afghanistan
  • People who made the headlines

    Tuesday, Sept. 10
  • Multitude to gather to wave U.S. flags
  • Pictures evoke profound feelings
  • Attacks haven't boosted sales of cell phones
  • Schools discover ways to reflect on attacks
  • Flags still wave, but sales fall from peak
  • Three fathers lost
  • Telemarketers easing up on 9/11
  • Nuclear plant adds security layers to prevent terrorism
  • Cough, stress hinder emergency workers
  • Families of missing sit in limbo
  • Places of importance after the attacks

    Wednesday, Sept. 11
  • Remembrance and renewal
  • Flags Along the Bayshore: Tampa Remembers 9/11
  • Ways of remembering
  • A piece of paper . a blue and white truck
  • Is America ready for another attack?
  • Nation to honor victims in silence
  • Poll: Compassion remains
  • The war so far
  • Terror update
  • Attack on Iraq would test headquarters at MacDill
  • 09-11-01 Perspectives
  • Those who died in the attacks
  • Myriad rescue agencies trust their link won't fail
  • Photo gallery
  • (This Flash gallery requires the free Flash Player 5+.)

    Thursday, Sept. 12
  • Emotional service honors those who died selflessly
  • Elements of pride
  • Echo of 9/11 empties airport
  • A day full of tributes, flags and questions
  • Prayer, fellowship pull many through agonizing anniversary
  • Tributes great and small
  • Children in a changed world pause to reflect
  • Citrus recalls 9/11 with its heart
  • Marking the imponderable
  • Ministers assure that God was there that sorrowful day
  • Chime recalls a nation's losses
  • For law officers, day passes quietly
  • Residents gather to heal, remember
  • In big and small ways, our community pays tribute
  • Cities somberly mark Sept. 11
  • Patriotic display greets drivers
  • Day of grief, resolve
  • At county schools, remembrance resounds
  • Travel lags on attacks' anniversary
  • They were us
  • Americans worldwide cautious on anniversary
  • Radical Muslims discuss 'positive outcomes' of Sept. 11
  • Amid grief, Bush gives warning

  • printer version

    Consolidated for the cause

    By DAVE SCHEIBER, Times Staff Writer
    © St. Petersburg Times
    published September 6, 2002

    Dial 911 in Pinellas County, and all calls are funneled into a centralized communications command post in Clearwater. Charles Freeman not only serves as 911 manager for the county, but also is the manager of the Pinellas emergency communications center.

    Everything is neatly consolidated.

    But what works in Pinellas isn't necessarily suited for Hillsborough County. Because of its larger population and size (1,072 square miles, compared with Pinellas' 280 square miles), Hillsborough uses separate law-enforcement agencies as Public Safety Answering Points: the Sheriff's Office for unincorporated areas, and police forces for Tampa, Plant City, Temple Terrace, Tampa International Airport, MacDill Air Force Base and the University of South Florida.

    "Based on what jurisdiction you happen to be in, the call will go directly to that law enforcement agency," says Joe Reavy, 911 Manager for Hillsborough County.

    Reavy works for the Board of County Commissioners, and none of the county's communications centers comes under his supervision. Instead, he acts as overall administrative 911 director.

    "There's a lot of good points to having a consolidated operation, but we're so much bigger than Pinellas in land and population," he says.

    Reavy does not have access to specific response-time statistics (they are kept by individual agencies within Hillsborough) but says he is pleased with the way the 911 system works. The Public Service Commission conducted an audit last month of Hillsborough's system, making 40 random calls to see if they were answered within 10 seconds. Hillsborough ranked in the 97th percentile, well ahead of the recommended 90 percent.

    Pasco County, meanwhile, has a system that more closely resembles that of Pinellas. Pasco has a primary emergency communications center in New Port Richey. The center gets all calls from the unincorporated parts of the 750-square-mile county. But Pasco has additional answering points for incorporated areas in each of its four cities, Zephyrhills, Dade City, Port Richey and New Port Richey.

    "The one change we're making is we're currently initiating construction of a new communications center," says Pasco 911 coordinator John Schroeder. "We're going to bring in the Sheriff's Office, so fire, rescue and the sheriff will work out of the same facility."

    Like Hillsborough, Pasco was rated in the 97th percentile in the PSC audit, says Schroeder. He says the average response time from the receipt of a call to help being dispatched is about 45 seconds.

    "One thing about the counties here in the bay area," Schroeder says, "is that we inter-change calls well. Especially with wireless calls. We get calls in the south part of the county that are Pinellas, and Pinellas gets a number that are for Pasco. We have a one-button system that automatically sends the call back to the county you want to get to."

    The counties will be involved in Sept. 11 observances : Hillsborough's will take place at noon at Joe Chillura Courthouse Square in Tampa. In Pasco, the two biggest events will be a candlelight vigil in New Port Richey at 7 p.m. in Sims Park, featuring honor guards from Pasco Fire and Rescue and the Sheriff's Office; and an 8:15 a.m. ceremony in Dade City at Chapel Hill Gardens.

    Back to Floridian
  • What ever happened to ... Those patriotic paint jobs?
  • The other 911
  • Consolidated for the cause