9/11 -- St. Petersburg Times Special Report

Sunday, Sept. 1
  • Florida: Terror's launching pad
  • The 19 plotters and their day of terror
  • Remembering

    Monday, Sept. 2
  • When tragedy meets capitalism
  • '9/11 fatigue' is natural, mental health experts say

    Tuesday, Sept. 3
  • Coping as a kid
  • Eric Deggans: 9/11 documentary asks troubling questions about religion
  • Sept. 11 photograph exhibit opens

    Wednesday, Sept. 4
  • Millions in new funding don't guarantee security
  • Donations to local charities slow in months after attacks
  • Sept. 11 donations swamp charities
  • Bush to visit three attack sites on 9/11

    Thursday, Sept. 5
  • Attack anniversary is living history lesson
  • Trading fallback system improved
  • Future of site still beset by debate

    Friday, Sept. 6
  • Senate approves plan to allow armed pilots
  • Dream job becoming demoralizing
  • New plane doors would withstand gunfire
  • What ever happened to ... Those patriotic paint jobs?
  • The other 911
  • Consolidated for the cause

    Saturday, Sept. 7
  • In chaos, TIA tower controlled 9/11 skies
  • Congress, N.Y. reaffirm solidarity
  • Traveling can be nicer in rougher countries
  • For TIA workers, 'normal' not what it used to be
  • Airlines don't see relief over horizon
  • Terror only one blow to tourism
  • A year later, it's the home fires that burn brightly
  • Flying the flag

    Sunday, Sept. 8
  • 125 Cedar Street
  • The drama in Sarasota
  • Cautious, yes, but still traveling
  • As security increases, fervor fades
  • Rising risks
  • Finding lessons in rubble of tragedy
  • Public loss, private grief
  • Duty calls; he goes; they wait
  • Riled residents show true colors
  • Keeping her distance
  • Which way leads up?
  • For the record
  • 45 Questions
  • A lexicon of terror, post-9/11
  • Before attacks, this was the news
  • Other events on Sept. 11
  • Voice mail delivers, retains final words
  • Keeping us rolling
  • 9.11
  • How we'll view it

    Monday, Sept. 9
  • The residue of terror
  • Patriotism is more than emotion
  • What ever happened to . . .: Our religious fervor?
  • The nightmares return
  • Life has the right-of-way
  • Free to disagree
  • 'Time has not healed the pain'
  • Deputies to step up patrol for anniversary
  • Security upgrade since 9/11 slow, steady
  • Enthusiasm for PHCC's security classes dissipates
  • Teachers untangle Sept. 11 lessons
  • A bumpy year for business
  • The man who would have led Afghanistan
  • People who made the headlines

    Tuesday, Sept. 10
  • Multitude to gather to wave U.S. flags
  • Pictures evoke profound feelings
  • Attacks haven't boosted sales of cell phones
  • Schools discover ways to reflect on attacks
  • Flags still wave, but sales fall from peak
  • Three fathers lost
  • Telemarketers easing up on 9/11
  • Nuclear plant adds security layers to prevent terrorism
  • Cough, stress hinder emergency workers
  • Families of missing sit in limbo
  • Places of importance after the attacks

    Wednesday, Sept. 11
  • Remembrance and renewal
  • Flags Along the Bayshore: Tampa Remembers 9/11
  • Ways of remembering
  • A piece of paper . a blue and white truck
  • Is America ready for another attack?
  • Nation to honor victims in silence
  • Poll: Compassion remains
  • The war so far
  • Terror update
  • Attack on Iraq would test headquarters at MacDill
  • 09-11-01 Perspectives
  • Those who died in the attacks
  • Myriad rescue agencies trust their link won't fail
  • Photo gallery
  • (This Flash gallery requires the free Flash Player 5+.)

    Thursday, Sept. 12
  • Emotional service honors those who died selflessly
  • Elements of pride
  • Echo of 9/11 empties airport
  • A day full of tributes, flags and questions
  • Prayer, fellowship pull many through agonizing anniversary
  • Tributes great and small
  • Children in a changed world pause to reflect
  • Citrus recalls 9/11 with its heart
  • Marking the imponderable
  • Ministers assure that God was there that sorrowful day
  • Chime recalls a nation's losses
  • For law officers, day passes quietly
  • Residents gather to heal, remember
  • In big and small ways, our community pays tribute
  • Cities somberly mark Sept. 11
  • Patriotic display greets drivers
  • Day of grief, resolve
  • At county schools, remembrance resounds
  • Travel lags on attacks' anniversary
  • They were us
  • Americans worldwide cautious on anniversary
  • Radical Muslims discuss 'positive outcomes' of Sept. 11
  • Amid grief, Bush gives warning

  • printer version

    Telemarketers easing up on 9/11

    ©Associated Press
    September 10, 2002

    OMAHA, Neb. -- Recognizing that many Americans won't be in the mood for getting sales calls, many of the nation's telemarketers plan to take the day off Wednesday.

    Sept. 11 is a day for people to be with their families, said Perry Young, director of a telemarketing center in Omaha run by Call Solutions Inc., of Waukesha, Wis.

    "If I received a call at home on that day from somebody trying to sell me something, I would be personally offended," Young said.

    "It's a day to sit back and reflect and not really press for marketing," agreed Kevin Brosnahan of the American Teleservices Association.

    The nation's largest privately held telemarketing company, DialAmerica Marketing Inc. of Mahwah, N.J., is giving the day off to its 8,500 outbound telemarketers around the country.

    For DialAmerica, that means tens of thousands of calls not being made. The total number of telemarketing calls affected by all the companies deciding not to make outbound calls is unclear. Brosnahan says his association does not have a reliable number of calls made daily by telemarketing companies.

    Not doing business Wednesday will hurtDialAmerica, as would any day when people are not working, said Nancy Katz, director of corporate communications. She declined to be specific.

    "It's a way to be respectful that day," she said of the company's decision to halt outbound calls.

    Telemarketers make outbound calls to conduct surveys and bring business to client companies in industries including banking, magazine and book publishing, telecommunications and insurance. They also receive calls to help the customers of those companies.

    The industry generated about $668-billion in sales last year, Brosnahan said.

    For Sept. 11, many telemarketing companies were asked by their clients not to make outbound calls, but to retain inbound services, Brosnahan said.

    Other telemarketing companies reached that decision on their own.

    "We made our decision about a month-and-a-half ago. We haven't had any complaints from our clients," said J.C. Cramer, president of Telemax Teleservices based in Omaha, which employs about 350 people.

    "It's going to be a tough day for anything," Cramer said. "Out of respect you probably shouldn't call, and if you do call, you're not going to get very far anyway."

    Sitel Corp., headquartered in Baltimore, will not make outbound calls at the request of its clients, said Bill Miklas, a vice president with the company in Omaha. Sitel workers affected by the decision are being offered a vacation day or day off without pay, Miklas said.

    West Corp., a telemarketing company headquartered in Omaha with call centers around the country, is letting its clients dictate whether outbound calls will be made, said Carol Padon, vice president of investor and public relations.

    "It will probably be very limited," Padon said.


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    Related coverage
  • Multitude to gather to wave U.S. flags
  • Pictures evoke profound feelings
  • Attacks haven't boosted sales of cell phones
  • Schools discover ways to reflect on attacks
  • Flags still wave, but sales fall from peak
  • Three fathers lost
  • Telemarketers easing up on 9/11
  • Nuclear plant adds security layers to prevent terrorism
  • Cough, stress hinder emergency workers
  • Families of missing sit in limbo
  • Places of importance after the attacks