Action: After long wait, grandmother gets the picture

My granddaughter had a group photo taken April 19 with her Tarpon Springs High School show choir, "Sophisticated Ladies," while on a trip to perform at the Smoky Mountain Music Festival in Gatlinburg, Tenn. The photo was taken by Lab Imaging of Cordova, Tenn. I mailed the photo order form with a check for $18.

On June 21, eight weeks later, I e-mailed Lab Imaging, inquiring about the order. Mr. Owen Poveda responded immediately, stating that our school's photo orders would be shipped out the following Tuesday, June 25.

When it failed to arrive, I e-mailed him again on July 15. He responded that, although the payment had been received, because of an error on the company's part the photo was not mailed when it should have been, and that he would send an additional photo as an apology.

The photos still have not arrived, and I have received no response to a follow-up e-mail and phone call. Any assistance you can offer is appreciated. Gerda Bressie

Response: Thanks for letting us know that shortly after we contacted Lab Imaging of Cordova, Tenn., the photo finally arrived.

Recent recalls

The following products, distributed nationwide and in Florida, were recalled between Sept. 13 and 19:

About 9,100 Coolpix 2000-model digital cameras by Nikon Inc.; a short circuit can occur in the battery compartment, creating a possible burn hazard if the battery compartment lid is touched. The recall includes cameras with serial numbers 3010001 to 3060980 and 3510001 to 3561916. Call toll-free 1-800-645-6687 between 9 a.m. and 7 p.m. weekdays; Web site: www.nikonusa.com.

blackanddecker.com. Craftsman mower owners should take their mower to the nearest Sears store or Sears product repair center for a free repair

4,000 Ames Panorama cargo carrier by Northpole USA; the straps can rip and the carrier can fly off the vehicle. Call toll-free 1-800-613-1225.

About 2,000 lithium batteries in folding Mini E-Bike electric bicycles by EV Global Motors Co.; the batteries can overheat and pose a fire hazard. Call toll-free 1-888-875-4545 between 11:30 a.m. and 8 p.m. weekdays; Web site: www.evglobal.com.

About 203,600 pounds of fresh ground beef products by Moyer Packing Co.; possible contamination with E. coli. Check with store for source of ground beef purchased after Sept. 1

Carbolite brand 1.75-ounce milk chocolate bars by Carbolite Foods; product contains undeclared almonds, posing a risk of serious or life-threatening allergic reaction to consumers with an allergy or sensitivity to almonds. Recalled bars have the code T09002B, BB-4/03 stamped on the end of the wrapper on the product's reverse side. Call toll-free 1-800-524-4473.

-- Sources: SafetyAlerts at www.safetyalerts.com; Consumer Product Safety Commission at www.cpsc.gov, toll-free 1-800-638-2772; Food and Drug Administration at www.fda.gov.; USDA Meat and Poultry Hotline at toll-free 1-800-535-4555; government food safety information at www.foodsafety.gov; National Highway Transportation Safety Administration's Auto Safety Hotline, www.nhtsa.dot.gov/hotline; toll-free 1-888-327-4236.

- Action solves problems and gets answers for you. If you have a question, or your own attempts to resolve a consumer complaint have failed, write Times Action, P.O. Box 1121, St. Petersburg, FL 33731, or call your Action number, (727) 893-8171, or, outside of Pinellas, toll-free 1-800-333-7505, ext. 8171, to leave a recorded request.

Requests will be accepted only by mail or voice mail; calls cannot be returned. We will not be responsible for personal documents, so please send only photocopies. If your complaint concerns merchandise ordered by mail, we need copies of both sides of your canceled check.

We may require additional information or prefer to reply by mail; therefore, readers must provide a full mailing address, including ZIP code. Names of letter writers will not be omitted except in unusual circumstances. Letters may be edited for length and clarity.

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