The moral of this hotel story: Never assume
On May 5, I called a hotel reservation service I had used to book rooms at a hotel in Anchorage, Alaska, to cancel two of the nights. I told the person who answered that I wanted to cancel May 13 and 15, and keep the reservations for May 16 and 17. She asked me to hold while she called the hotel. When she got back on the line, she told me she couldn't get any satisfaction from whomever she talked to at the hotel and would have to try again after the shift changed. She said she did not want to make me hang on the line any longer but would continue trying until she could reach someone. I did not get a call back from the reservation service, so I assumed the cancellation had been taken care of.
