Rating the HMOs

These HMO Medicare plans were cited in the Agency for Health Care Administration (AHCA) consumer satisfaction survey by the University of Florida's Bureau of Economic and Business Research.

Capital Group Health Services (CGH)

Florida Health Care Plan Inc. (FHCP)

United Healthcare of Florida (UHC)

Preferred Medical Plan, Inc. (PMP)

Aetna U.S. Healthcare, Inc. (AUSHC)

Health First Health Plans, Inc. (HFHP)

Health Options (HO)

Humana Medical Plan (HMP)

AvMed (AVM)

Neighborhood Health Partnership, Inc., (NHP)

How they scored

These plans received 5 stars, which means they are in the 81st to 100th percentile, for the services cited:

Overall satisfaction: Capital Group Health Services (CGH); United Healthcare of Florida (UHCF); Neighborhood Health Partnership, Inc., (NHP)

Breast Cancer Screening: Capital Group Health Services (CGH); Florida Healthcare Plan Inc. (FHCP)

Blood Pressure Control: Health Options (HO); Humana Medical Plan (HMP)

Eye exams, diabetes: AvMed (AVM); Capital Group Health Services (CGH)

Low complaint rate: Capital Group Health Services (CGH); Florida Health Care Plan Inc. (FHCP); Health First Health Plans, Inc. (HFHP)

Specialist referral ease: Capital Group Health Services (CGH)

Where to get help

Medicare Rights Center: (212) 869-3850; www.medicarerights.org

AARP: www.aarp.org/hcchoices

Weiss Report: www.weissratings.com; 1-800-289-9222

Medicare: www.medicare.gov; 1-800-633-4227

Florida Statewide Provider and Subscriber Assistance Program: (850) 921-5458

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