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© St. Petersburg Times, published March 25, 2003
These HMO Medicare plans were cited in the Agency for Health Care Administration (AHCA) consumer satisfaction survey by the University of Florida's Bureau of Economic and Business Research.
Capital Group Health Services (CGH)
Florida Health Care Plan Inc. (FHCP)
United Healthcare of Florida (UHC)
Preferred Medical Plan, Inc. (PMP)
Aetna U.S. Healthcare, Inc. (AUSHC)
Health First Health Plans, Inc. (HFHP)
Health Options (HO)
Humana Medical Plan (HMP)
AvMed (AVM)
Neighborhood Health Partnership, Inc., (NHP)
These plans received 5 stars, which means they are in the 81st to 100th percentile, for the services cited:
Overall satisfaction: Capital Group Health Services (CGH); United Healthcare of Florida (UHCF); Neighborhood Health Partnership, Inc., (NHP)
Breast Cancer Screening: Capital Group Health Services (CGH); Florida Healthcare Plan Inc. (FHCP)
Blood Pressure Control: Health Options (HO); Humana Medical Plan (HMP)
Eye exams, diabetes: AvMed (AVM); Capital Group Health Services (CGH)
Low complaint rate: Capital Group Health Services (CGH); Florida Health Care Plan Inc. (FHCP); Health First Health Plans, Inc. (HFHP)
Specialist referral ease: Capital Group Health Services (CGH)
Medicare Rights Center: (212) 869-3850; www.medicarerights.org
AARP: www.aarp.org/hcchoices
Weiss Report: www.weissratings.com; 1-800-289-9222
Medicare: www.medicare.gov; 1-800-633-4227
Florida Statewide Provider and Subscriber Assistance Program: (850) 921-5458