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How to file a claim

By Times Staff Writer
Published June 6, 2004

People who want to make insurance claims must do two things, adjusters report:

1. Let your insurance company know, by phone or in person, that you've sustained a loss.

2. Document what you lost and what it was worth.

It's fairly easy to document you had a home; it's on the property tax rolls. The county property assessor can estimate its assessed value.

As for ordinary household items - furniture, appliances, clothing - you'll be covered. There usually isn't any type of controversy over that, insurers say.

You likely won't get an argument if you say you had a TV and VCR, even without receipts, but if you try to claim that you had your entire kitchen redone last month with top-of-the-line appliances, be prepared to provide receipts or documentation from your suppliers.

Controversy arises when you claim unusual items - jewelry, artwork, furs, antiques - without receipts or documentation.

Ideally, you'll have separate insurance riders for those big-ticket items, and appraisals for unique or valuable items such as works of art. Receipts and appraisal documentation belong in your safe deposit box.

[Last modified June 2, 2004, 13:02:52]

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