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Capital One's Tampa operation
By JEFF HARRINGTON
Published July 22, 2004
How many employees are affected by Wednesday's announcement?
About 1,100 in the company's credit card call center in Tampa will lose their jobs. Another 350 employees will remain, primarily jobs in a unit that handles customer relations and collections for auto financing.
When will the credit card operation close?
Jobs will be cut in phases with some employees leaving in 90 days and others staying until spring 2005.
How does this fit in with the company's strategic plan?
Capital One has been increasingly outsourcing its customer service, counting about 11,000 workers at other companies as an "extended work team."
Will the jobs end up at call centers outside the United States?
Capital One is not saying directly, though some employees Wednesday said they were told some jobs will be handled outside the country.
[Last modified July 22, 2004, 10:57:57]
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