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Missing paper? Call the delivery department

By NANCY PARADIS
Published October 18, 2004

The coffee is brewing and all you want is your copy of the St. Petersburg Times to read while you start your day with that first cup. But your paper is nowhere to be found. Or it's missing your favorite section. This is a lousy way to start the day.

Please do not call the Action line to report it. Our voice-mail messages are not retrieved until later. Calling us will only increase your frustration, since the folks who need to know won't get your message until long after your coffee has gotten cold and your blood pressure has risen.

The correct number to call is the one listed in the paper under Home Delivery for your area. These numbers are found on Page 2A. If you don't have an old copy of the paper handy, look in the phone book under St. Petersburg Times and call the number for Circulation/Home Delivery.

Recalls

The following products were recalled between Oct. 8 and 14:

150,000 evaporative cooler pumps by Little Giant Pump Co. The motor caps on the cooler pumps are not made with flame-retardant material and an internal electrical failure can ignite the cap, posing a fire hazard. The recalled pumps circulate water in evaporative coolers that cool the air in a room or building through the evaporation of water. Recalled units have a light blue motor cap and the following model/item numbers: CP1-115/540005, CP1-230/540015, CP2-115/541005, CP2-230/541015, CP3-115/542005 and CP3-230/542015. Units with beige motor caps are not included in this recall. Industrial/HVAC distributors and hardware stores sold the pumps from February 2003 through August 2004 for $35 to $85. Call toll-free 1-888-271-1369 from 9 a.m. to 5 p.m. weekdays, 9 a.m. to 1 p.m. Saturdays for free replacement cap; www.littlegiant.com

8,400 Polar and Trailblazer work boots by LaCrosse Footwear Inc. The protective toe cap on the boots may not provide sufficient impact and compression protection, resulting in crushing, bruising or other injury to the wearer's foot. The recalled black or brown boots have one of the following style numbers on the inside of the tongue of the boot: 693100, 00693100 or 466000. Only these style numbers are included in this recall. Independent sporting goods, farm, work and shoe stores and safety distributors sold the boots from June 2002 to July 2004 for $67 to $110. Call toll-free 1-800-890-3505 between 8 a.m. and 8 p.m. weekdays; www.lacrossefootwear.com

160 Rainier mountain bicycles by Giant Bicycle Inc. The front brake mounting tabs can break, causing the brakes to fail and the rider to lose control of the bicycle. The recall involves only 2004 Rainier model mountain bicycles with Marzocchi EXR Comp front forks and model numbers 333502, 333503, 333504 and 333505. They were sold by authorized Giant Bicycle dealers from February through March for about $850. Call toll-free 1-866-458-2555 between noon and 8 p.m. weekdays; www.giantbicycle.com

3,500 electric pictures movable waterfall pictures by Chicago Wholesale & Imports. They have inadequate construction, incorrect wiring and use flammable materials, all of which pose fire and electric shock hazards to consumers. The recalled electric pictures, which are framed artwork, utilize electric lights and sound and feature moving background scenes, including waterfalls and beach scenes. Flea markets and dollar stores in the Midwest, primarily in the Chicago area, sold the pictures from April 2003 through April 2004 for $20 to $150, depending on the size. Call toll-free 1-866-885-1986 between 10 a.m. and 5:30 p.m. weekdays; www.getyourscooter.com

Golden Lion Brand Dried Ziziphus Jujuba Mill, packaged in uncoded, 12-ounce, heat-sealed plastic bags, by Blooming Import Inc. Product contains undeclared sulfites, which can cause serious or life-threatening allergic reactions in those allergic to sulfites. Return product to place of purchase. Call toll-free 1-800-680-3838.

Sources: Government recall site at www.recalls.gov Consumer Product Safety Commission at www.cpsc.gov toll-free 1-800-638-2772; Food and Drug Administration at www.fda.gov. USDA Meat and Poultry Hotline, toll-free 1-800-535-4555; government food safety information at www.foodsafety.gov National Highway Transportation Safety Administration's Auto Safety Hotline, www.nhtsa.dot.gov/hotline toll-free 1-888-327-4236.

Action solves problems and gets answers for you. If you have a question, or your own attempts to resolve a consumer complaint have failed, write Times Action, P.O. Box 1121, St. Petersburg, FL 33731, e-mail action@sptimes.com or call your Action number, 727 893-8171, or, outside of Pinellas, toll-free 1-800-333-7505, ext. 8171, to leave a recorded request.

We will not be responsible for personal documents, so please send only photocopies. If your complaint concerns merchandise ordered by mail, we need copies of both sides of your canceled check.

We may require additional information or prefer to reply by mail; therefore, readers must provide a full mailing address, including ZIP code. Names of letter writers will not be omitted except in unusual circumstances. Letters may be edited for length and clarity.

[Last modified October 15, 2004, 15:34:08]

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