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Solutions

Compatibility mode option may allow old programs to run

By JOHN TORRO
Published October 10, 2005


Q. I tried to load my Photoshop 4.0 and 5.0 upgrade on a new laptop (Windows XP), but they are not compatible. I have tried contacting Adobe and Microsoft, but there seems to be very little information about this. I think I just need a patch, but I can't find one. I can't even imagine what will happen when I try to install my Illustrator, Neal's FX and old PageMaker. They are perfectly good pieces of software, and I don't feel as though I should have to purchase upgrades if these suit my purposes.

A. I'm not sure what the specific issues are with this particular software/operating system combination. Compatibility mode is sometimes an option that may work in these situations. Using Windows Explorer, navigate to the executable file (.EXE suffix) for your application. Right-click and select Properties. Click the Compatibility tab. Under the Compatibility mode section, click the "Run this program in compatibility mode for:" option and select one of the Windows versions in the drop-down list. Retry the program.

Error message could be linked to Networking

Q. I switched from dialup to DSL (both with Internet Junction) about three months ago. My DSL line is with a "Wide eye" DSL box. Since I switched to DSL, I get an error message when I turn on my desktop. When I log on and type in my Windows password, I get the following error message: Microsoft Networking No domain server was available to validate your password. You may not be able to gain access to some network resources. I hit OK, then I get a window that reads: Enter Network Password. Enter your network password for Microsoft Networking

Username_______________

Password _______________

Domain ________________

All the information for the blanks is filled in so I do not have to enter it.

The system then repeats the first message about no domain server available. As soon as I hit OK again, it logs me into Windows.

A. There could be a number of causes for this. Try this: Go to Control Panel, Networking. In Network Properties, click Microsoft Networking. Click Properties. Make sure "Log into Windows Domain" is not selected.

E-mails can be traced, to a point

Q. Is there any way to track or research an e-mail address to see who or where it came from? Also to get their name, phone number or mailing address?

A. There is a certain amount of tracing you can do. But if the senders are intent on covering their tracks, you can go only so far. There is a lot of information in the e-mail headers. Most e-mail clients allow you to view this in Outlook Express, right-click on the e-mail in the inbox, select Properties and the Details tab. You can cut and paste the header into any number of tracing tools (try www.levinecentral.com) and have it parse the header. It will attempt to trace back through e-mail servers the route the e-mail has taken on its way to you. Google "e-mail tracing" if you want more in-depth information.

Because of a technical glitch, some of the coding in an item last week did not appear in the answer. Here is the item in its entirety:

Change registry to prevent My Documents from opening at logon

Q. After a Microsoft Automatic Update this year, all of the users of my XP Home system found that My Documents opened at each logon. As we don't need this file at every logon and our My Documents files are large and take some time to open, I have been looking for a way to prevent the file from opening with each logon. Any help?

A. I'm not sure what causes this particular problem, but the issue is that a registry entry at "HKLM\\SOFTWARE\\Microsoft\\Windows NT\\CurrentVersion\\Winlogon\\UserInit" has a double value in it. The value should look like:

C:\\WINDOWS\\system32\\userinit.exe

And not like:

C:\\WINDOWS\\system32\\userinit.exe,C:\\WINDOWS\\system32\\userinit.exe

If you are comfortable making registry changes and everything that goes along with it backing it up and knowing how to restore it if needed, you can make the change yourself. Don't forget the trailing comma. Otherwise you can just download this automatic script that will make the change for you at this reputable site (www.dougknox.com/xp/scripts_desc/xp_mydocsopens.htm)

[Last modified October 7, 2005, 09:13:03]


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