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Back up programs on C drive, then burn files to CD

Published February 13, 2006

Question: I had to reinstall my Quicken 2003 when I switched from Windows 98 to XP. I have had trouble backing up the info ever since. The original Quicken 2003 was backed up on 1.25-inch floppies, but my new XP only has a CD drive. When I try to back up to Drive E (the CD drive) I have trouble and am not allowed to do this. I know that I must upgrade to Quicken 2006 by April, and I am wondering if that program will allow me to do a backup to Drive E.

Answer: If the Drive E you're referring to is your CD-RW, then you won't be able to back up directly to it through Quicken. Writing to a CD-RW is not the same as writing to the regular file system. Specific drivers need to be activated to burn files to your CD-RW. These are automatically loaded when you run your CD burn program or when you specifically send files through the XP File Explorer. My suggestion would be to have Quicken back up to your C drive and then move (burn) the files to your CD-RW.

Having trouble deleting images? Try Saft Mode, DOS restart

Question: After downloading an image from the Internet, a 3- by 3-inch version of the image was left on my monitor screen. Nothing I do will remove it. It is still there when I turn on the computer each day.

Answer: You didn't specify what exactly it was you tried to do. I'll assume a regular delete and I'll also assume that it won't delete due to another process having it open. In this case, boot into Safe Mode and try the delete again. If still not successful, boot into DOS mode (to a command prompt), change to the C:\Documents and Settings\your user name\Desktop folder (make sure you change my example to your user name). Delete the file with a DEL command (you'll need to make note of and specify the complete file name).

Internet Explorer allows you to turn off pop-up blockers

Question: At times when I try to get into a Web site, a statement comes up saying I have to turn off popup blockers. How do I do this?

Answer: If you're using the built-in Internet Explorer popup blocker, do the following: Through Internet Explorer, click Tools, Pop-Up Blocker, Turn Off Pop-Up Blocker. A better alternative would be to select Pop-Up Blocker Settings, and turn off Pop-Ups for only the particular Web site in question.

Reinstalling printer driver will eliminate file messages

Question: For a long time now, the same annoying message keeps showing up on our computer with every startup. It says: Cannot find $(spool2driverspath)HPW5hei.hlp.file. We looked in the help files and found out it has something to do with our printer. But we don't know how to get rid of it. Also, upon startup we have a whole system 32-file folder show up on the screen. Both of these problems happen every time. How can we fix this?

Answer: Reinstalling your printer driver from should correct this problem.

Restricted login permissions causing error message

Question: My computer crashed four times after bad RAM was added at a local electronics store. Everything was straightened out, except each time I log on I get this RTL message that says: Unable to start driver for HPZipm12.exe(HPZIPm12.exe). It will not X out or close out no matter what I do. My HP psc 2210 all in one will print out directly from the machine even though I do get that message, but I can click on OK and X out and it'll print but the message will pop up immediately. I can scan through the computer, but I can't print out anything. I have Windows XP and a Compaq Presario 6000 Intel Pentium 4. I did try removing and reinstalling my HP disk but that didn't work either.

Answer: This usually is due to a permissions issue with either an antivirus or firewall configuration, or logging in as a user with restricted permissions. If you log in with Administrative permissions, you should not see this error message. If this solves the issue, however, giving administrative rights to your usual login is not an option, then you could get around the error message (but maybe not some of the side effects) by doing this: Right-click My Computer, then click Manage. Double-click Services and Applications (to expand) and then click Services. Find and click PML Driver (or some variation) in the list on the right side of the window. Change the Start Up Type entry to Disabled, then click Apply, and then OK. Restart the computer. The error should be gone.

[Last modified February 13, 2006, 07:21:02]

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