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System Configuration Utility good place to start on problem

By JOHN TORRO
Published April 3, 2006

Q. Each time I turn on my computer, the following window pops up: psoread.exe Entry Point Not Found. The procedure entry point RegisterServiceProcess could not be located in the dynamic link library KERNEL32.DLL. I click on OK and go about my business with no problems, but obviously something needs to be done to make this message go away. I have gone into Windows Explorer, System 32, and found the Kernel32.dll mentioned. But having been warned on the first screen not to make any modifications in this area, I am hesitant to even click on this kernel. Do you have any idea why this has suddenly decided to annoy me and what I can do to fix it?

A. I've never heard of PSOREAD.EXE. So how can we solve this problem? Let's start with what we know. There is an error message about a process called PSOREAD.EXE and it is happening at Startup. The place we go to search for processes that initiate at startup is the System Configuration Utility, MSCONFIG. Click Start, Run, type MSCONFIG and click OK. Now let's look at the Startup tab. Check to see if there is any reference to PSOREAD.EXE. If there is, uncheck its box to prevent it from starting at the next boot. Let's move on and see if we can find out just what PSOREAD.EXE is. Let's check the process library at www.answersthatwork.com and search for PSOREAD. But it turns out PSOREAD is not listed - it is most likely part of an application that is not so well known. Let's try a more general Google search for PSOREAD. This time it returns several links. One of them is for an application called Bible Browser. It turns out that PSOREAD.EXE is part of this application. The type error message you're receiving would lead me to think that part of the application is missing or corrupt, or it's an older version that is no longer compatible with your version of Windows the reference to Kernel32.Dll. Your choices to finish correcting the problem would be to uninstall the complete application (Control Panel, Add/Remove Programs and search for and remove this application), and/or reinstall it. If the error message persists, then it would seem that the version you have is no longer compatible with your version of Windows.

Q. I have a Dell laptop that runs constantly doing nothing more than running the Microsoft screensaver My Pictures Slideshow. About once a month the system seizes up with the blue screen of death and the error message KERNAL_STACK_INPAGE_ERROR. The only way out of it is to reboot the system, which works fine and things appear to resume as normal. Is this a hardware or software error? Can anything be done to stop this from occurring?

A. It's usually a hardware-related error with disc corruption often the culprit. This can also be caused by a boot sector virus. When you receive this error message, there are some additional parameter values being displayed that you did not include in your original question. Consult the Microsoft Knowledgebase article found at support.microsoft.com/?kbid=315266 to help determine the exact cause and the recommended solution.

Q. A program I know nothing about keeps trying to start on my computer. It's called Photo Gallery but then it states I need to insert disc. I have never had this disc and don't even know where this came from. It is difficult to cancel out as it keeps coming back repeatedly. I spend very little time on my computer. I did have a couple of mails from Lexmark and my new HP All in One. They were for projects I could do. I swear I don't know if it could somehow have come from them.

A. It sounds like one of the Kodak Easyshare applications, but here is a way to determine what program is running. That should help you track it down: The next time you get this message, right-click an empty space on the taskbar (bottom of the screen) and select Task Manager. Click the Processes tab and then click the heading CPU twice. This will sort all processes top down by CPU usage. Next click and hold the title bar (top of the window) of the Photo Gallery window that is asking you to insert the disc. Drag it around the screen. This will make it use CPU resource and the program name will display at the top of the Task Manager. Now you know the program name, you will need to find where on your computer it resides. This can be accomplished with a simple file search. This should be enough information for you to determine the general application name, which can then be removed from the Add/Remove programs in Control Panel.

[Last modified April 4, 2006, 11:43:36]