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Columns

Tip jars hold question that needs answer

By SHARON TUBBS
Published June 22, 2007


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I stepped into Stephanno's Pizzeria for the first time last week and, as the jovial man behind the cash register rung up my order, I saw the glass tip jar from the corner of my eye.

There it was in all its familiarity, with loose change at the bottom, a dollar bill squirreled inside.

Perhaps you've never stopped by Stephanno's in Seminole Heights, but still, you know the tip jar. It sits conspicuously above countertops at some Starbucks, Dunkin' Donuts and other coffee shops across the nation. It claims its turf at ice cream parlors, delis and independent pizza joints.

I have a college degree and consider myself to be as knowledgeable as the Average Joe. But I'm open to the possibility that I need more education when it comes to restaurant etiquette. So I acknowledge my ignorance, humble myself and finally ask the question that has gnawed at me for some time:

Why in the world should I leave a tip for buying takeout food?

In my mind, tips are for waiters in restaurants who strive to make my dining experience pleasant. They stop by my table and ask if the food is okay. They fill my water glass and offer their opinion of whether the macadamia nut-crusted mahimahi is worth my time. They warn me that the hot wings are really, really spicy. They make less than minimum wage, and their pay is calculated with a percentage of tips in mind. So, of course, we tip them, at least 15 percent.

And I would argue that in these days of restaurant orders to-go, the waiter who packages my food with all of its essential sauces, condiments and utensils, then brings it to my car and takes my debit card for payment also deserves a little extra.

But if I have to get out of my car, walk to the restaurant door, open it, stand in line at the cash register, and wait for someone to ring up the order ...

Well, that's where my lack of understanding comes in. I would think that, at that point, it's an even exchange - you give me my order, I pay for it.

This is why I routinely ignore tip jars. This is why when I order carryout at places where I must go inside to pick it up, I put a little zero on the debit card receipt where it says "tip" and go about my merry way.

I know, I know. I'm pitiful. Help me!

I called a manager at Stephanno's for enlightenment. He asked me to call back the next morning, but didn't answer his cell when I did.

Not surprisingly, a Florida spokeswoman for Starbucks was unable to give me an official response to the question before deadline earlier this week.

But the owner at La Casa Dolce Cafe on S Howard Avenue wasn't bashful.

"The people behind the counter work for minimum wage, and they are performing a service just like a restaurant, " Sandy Lederman said.

Customers who come in for the store's gelato, coffee and paninis leave about a dollar, if anything at all, Lederman said. At the end of the day, workers split the money.

People should want to leave tips, Lederman said. It's not even a question in his mind. "But I come from New York, " he added. "We tip everybody in New York."

In New York, the driver who delivers a gourmet food basket to your house gets a tip. In Tampa, Lederman said, the guy walks away empty-handed.

So if his workers should get tips for preparing our sandwiches and yummy cones, should we also start leaving tips at McDonald's and Burger King where workers also diligently pack our fries and shakes?

"Well, " he said, "if they want to put a jar out, they can."

As I write this, a side of me feels unbelievably cheap. I mean what's a buck or two? As one of my friends pointed out, he tosses some change from his pocket into the jar - what's the big deal?

Then there's another side of me that's still conflicted. I'm a nice person. Why should I be made to feel like a cheapskate or that I'm breaking some moral code when there is no definitive answer to tip or not to tip?

I've researched this on Internet sites including www.chowhound.com.

As recently as February, entries abounded about tipping for takeout. One person said it promotes "good karma" that might earn you special attention on the next visit.

Another entry noted that it's not "standard tipping practice" in the United States. Someone else questioned whether these tips actually get to the appropriate people who bag the food.

The Tipping Etiquette Guide at www.findalink.net says this:

"If you get good service, in other words, the waiter gets and packages the food, then at your choice you can tip $1 to $2 or up to 10 percent. Nothing is really necessary."

If nothing else, I do see the point of tipping at takeout places where I go frequently and have a nice relationship with the workers. That kind of makes sense to me.

So, next time I go to Stephanno's, which I plan to do quite a bit - the special is quite delectable - I'll make sure I have a little something extra, for that tip jar.

What are your thoughts on tipping for takeout food? Weigh in on the debate by e-mailing your comments to citytimes@sptimes.com by sending them to the Letters to the Editor c/o Sharon Tubbs, St. Petersburg Times, 1000 N Ashley Drive, Suite 700, Tampa, FL 33602; or by fax to Sharon Tubbs at 226-3381.

[Last modified June 21, 2007, 07:40:24]


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Comments on this article
by Fiona 09/01/07 12:31 PM
I work at a small cafe in uptown Calgary serving everything from cappuccino to custom omelettes. Working alone, my job requires far more skill than a waiter's. Tipping is not mandatory, but appreciated, especially if I provide a great service.
by terri 06/27/07 03:59 PM
what about the balloon twisting people at Perkins..such a tacty, pushy intrustion on the diners..they come up to tables w/o being asked, blow balloons for kids, then want tips...WRONG
by KIM 06/27/07 12:00 PM
I don't feel you should tip at a take out restaurant. Who's to say that the people who are bagging your food will receive the proceeds. Here's a tip from me to someone who is making minimum wage, find a better paying job.
by Bill 06/27/07 09:40 AM
The typical service you get in a fast food restaurant - or Dunkin Donuts - certainly does not merit a tip. Roe's got it: pay the workers what they are worth! (which is frequently much less than minimum wage) :-(
by Sue M 06/27/07 08:43 AM
I have worked in the industry for many years. We remember those who tip well; we also remember those who don't. If you plan to return to an establishment, you should tip. Besides, it is a lot of work to properly put together a takeout order.
by ROE 06/26/07 09:34 AM
I am tired of being solicited for tips. Yes, in a restaurant at a table. How else would you get your takeout unless SOMEONE put it in a bag and handed it to you!!! Pay your workers what they are worth to you.
by Bobby 06/25/07 02:37 PM
I enhance the lives of thousands of people everyday, but my tip jar has never received a single dime; my customers should be ashamed... But, maybe it's because I sit behind a desk in an office building and most of those thousands have never seen me.
by sue 06/25/07 09:54 AM
I valeted my car yesterday at Centro Ybor and was told the drivers "work for tips." I don't think I'm cheap for saying I think it's tacky to beg for tips. If you have class you're going to tip a valet guy. But it seems everyone has a hand out.
by natalie 06/25/07 09:51 AM
I really like casa dolce, too bad I just discovered the owner is an IDIOT.
by natalie 06/25/07 09:51 AM
This is ridiculous. When does the tipping end? I agree that the waiter/waitress earns a tip. Pushing some buttons on a cash register does not equal the same output. btw, people in other countries think we Americans are nuts and over tip, as well.
by Rockie 06/24/07 08:22 PM
To Mr.Otis Moron, would you work at a take-out counter for $6.67 per hour and deal w/customers like you all day! If you get great service. Then you can show alittle graditude! We are not talking 20%. Remember you reap what you sow!
by Rockie 06/24/07 08:01 PM
How many times have you ordered something,only to find it not the way you ordered it.Did they just hand you the correct item,or did they apologize w/more than just words.Sincerity,something extra for the inconvenince.Made sure it was correct nexttime
by Crystal 06/24/07 05:55 PM
I've worked in a restaurant and still don't tip at counters in restaurants. Counter servers get paid as much as people at grocery stores, should we tip them as well? Just pay you're employees more. Tip jars are tacky. Tips are gratuities,not expected
by otis 06/24/07 06:01 AM
Why in the world should I leave a tip for buying takeout food? Because somebody cooked your food for you, moron.
by Rockie 06/23/07 02:05 PM
Remember owner pays more,He must charge more.Unless you've owned a food business,you don't know!There's alot effecting profit margin!# actual customers,electric,suppliers prices,waste,wages,cost property & taxes.Wages are paid even when no customers!
by Rockie 06/23/07 01:37 PM
A place I go for take out often,the man taking orders refers to me as "My Friend",I know he does this to others.If it weren't for customers, he wouldn't have a job.I know he remembers me,knows my order, & makes it my way. That's special service=Tips!
by Rockie 06/23/07 01:13 PM
I often wonder what do these people get paid per hour & where does the tip go. Places often pay cooks or preps more than cashiers or waiters and waitresses. Why? Who really knows. I feel all should recieve a fair wage,extra for extra special service.
by Jen 06/23/07 11:49 AM
I ignore "begging jars". Sorry, but you are not getting a tip for pouring a cup of coffee, or plopping a scoop of ice cream into a cone. I do tip waitstaff in restaurants, and tip based on quality of service.
by georg 06/23/07 05:20 AM
One thing that bothers me is when I get a bottled beer at a bar, I'm supposed to leave a tip for the person who takes the cap off the beer. I could get a beer from a vending machine, so why should I tip for that???
by Bob 06/22/07 11:28 PM
Remove all tip jars. I tip waitresses 20% for good service - less for fair or worse service. But how much goes to the cook? I'll be zero. Deliverers should get tipped. Servers behind the counter should not. You should not feel obligated to tip.
by copper 06/22/07 08:09 PM
If u get excellent service dining INSIDE then I would leave a tip, especially if your server goes out of his/her way to make sure you are satisfied, but not if you just go pick it up at window,how do you know who's actually going to get that money?
by donna 06/22/07 01:07 PM
My 77yr old mom works parttime at the local dog track in a food stand. She prepares hotdogs ice cream coffee burgers popcorn on her feet all day. She can take in 1000.00 on a given day;if she's lucky she makes 5-10%in her tip jar,not much f/hard work
by Sally 06/22/07 12:54 PM
I don't mind tip jars & I don't feel any pressure to put something in there. When I do, it's mostly to enourage a worker's great attitude...high school student on the first job that gives an extra smile, shares a joke.Lets me know they're glad I came
by mike 06/22/07 11:31 AM
The tip jar is a reason for the cheap owners not to pay more than min. wage thats all. Now they will say I'm a redneck or what ever ,I have been down here for 10 yrs.from Boston and love it here.
by Sarah 06/22/07 11:18 AM
I tip 20% at restaurants, $1 per person at my table at buffets and usually ignore tip jars at cash registers unless I go there frequently and they recognize me. Then I throw a buck in because I'd feel guilty if I didn't.
by moneybags 06/22/07 11:02 AM
if the casa dolce cheapskate only pays min wage and feels sorry for his workers, why doesnt he pony up more pay instead of dunning his customers?
by PB 06/22/07 10:10 AM
My reaction to the ubiquitous "cash register tip jar" is to ignore it unless the cashier provides extraordinary service. Otherwise, every cashier who simply does his or her job without being a complete jerk will expect a tip. I say ban them all!
by BIG TIPPER 06/22/07 09:25 AM
I tip 20% for good service in a restaurant, more than 20% for very good service. But I just don't get the tip jars. How is a tip jar for picking up takeout at the counter any different than a tip jar at the cash register of, say, the grocery store?
by SOG 06/22/07 08:42 AM
Depends on the service and the attitude. Good service and a postive attitude equals a tip. I will not tip when I get back service and a negative attitude. That being said I know working at a restaurant is not easy, but life is full of choices.
by cheapskate 06/22/07 08:19 AM
I find any kind of tipping reprehensible. Instead of paying their employees a resonable wage, the resturants expect their customer to subsidize their profits by tipping. They should just increase their prices a little bit and make it painless.
by MARK 06/22/07 07:57 AM
Somehow you don't grasp the fact that having food delivered to your home is much different than walking 10 feet to the counter. I personally find TIP JARS looking like trash receptacles.
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