St. Petersburg Times Online: Action

Large complaint file for J.D. Marvel
I placed an order with J.D. Marvel Products on Dec. 15. I still have not received the merchandise. On March 3, I received a postcard that stated the order would be shipped shortly. On March 6, I wrote to inform the company that I no longer wanted the merchandise since the order was almost 4 months old and asked it to send me a refund of $18.90. On March 12, I received two postcards stating my new shipping date was March 31. I will greatly appreciate your help; I am tired of the company's inefficiency. Richard Martin