St. Petersburg Times Online: Action

Dual enrollment kept fees coming
In April, I signed up for a health discount plan, Smart Health. On May 18, I called to cancel the plan. I sent a certified letter on June 8 requesting the same. The 30 days were supposed to be risk-free, yet the $14.95 fee was debited from my bank account in April. I was told an adjustment would be made the following month. This was not done, and I was charged instead. My account was also debited in June. Please see what you can do to stop this from continuing. My requests by phone and certified mail don't seem to matter. Etta Drake-Cuthbertson