St. Petersburg Times Online: Action

Sorry, wrong answer, but here it is
Over the past months, Action has received numerous complaints against AT&T. Most involved problems with the pricing and/or billing plans. All shared at least one common theme, however: the impossibility of getting through to a customer service agent with the ability to solve problems. Consumers either get lost in AT&T's voice mail system or spend endless amounts of time on hold. They could also never get the same customer service rep twice, and no two reps give the same answers.