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Bringing back a missing Send button


© St. Petersburg Times, published January 15, 2001

Q. How can I get the Send button to reappear in Microsoft Outlook that comes with Office 2000? It disappeared after upgrading to the Windows Me edition. I have checked settings, referred to the help books and done all they said to do. The floating bar won't move the Save disc icon over to reveal where the Send button used to be, and it is not hidden beneath arrows. Consequently, I cannot send anything I compose.

A. While composing a new e-mail in Outlook, click View and Toolbars and make sure Outlook Send Mail is checked. You also can force the issue by going to the menu bar, File and then Send.

Getting an audio CD to play

Q. I went through the procedures outlined in your Dec. 4 item on restarting auto-play. The problem was that RealJukebox would reset the "Application to Perform Action" from CD Player to RealJukebox. I uninstalled RealJukebox and now get an automatic startup of Window's CD Player when I insert an audio CD in my CD-ROM drive, but I get no sound. The CD Player counter indicates the CD is playing, but nothing comes out of the speakers. I have no problem playing audio clips off the Internet, so my sound card seems to be operating. How can I get my PC to play audio CDs?

A. I'll assume that you had CD sound before you uninstalled RealJukebox, so we'll check only the software settings that might affect this. First, check the settings in your sound card's play control. You can do this by double-clicking the speaker icon in the Windows tray (bottom right of your monitor). Make sure the CD Audio setting is turned on and at a proper level. You may need to go through the Control Panel and open the Sounds and Multimedia icon. Click the Hardware tab, and after selecting your CD-ROM, click the Properties button, then the Properties tab. Make sure the volume control is adjusted properly and the "Enable digital CD audio for this CD-ROM device" is checked.

Silencing Windows start sound

Q. Is there a way to turn off the opening sound when Windows starts?

A. Go to Control Panel and double-click the Sounds icon. Once the Sounds Properties dialog opens, scroll down the Events list until you see the "Start Windows" item. With this item selected, pull down the selection list under Sound Name and choose None, then click OK.

Fixing a faulty registry

Q. I get an error message almost every time I start up my computer: "Windows Registry Checker Windows encountered an error accessing the system registry. Windows will restart and repair the system registry for you." Then: "Microsoft Registry Checker. You have restored a good Registry. Windows found an error in your system files and restored a recent backup of the files to fix the problem." The computer restarts and there are no additional problems. What causes this and how can I fix it?

A. This is a known problem if the registry backup file you are trying to restore is damaged or if the "damage" flag in the current registry file is not being reset by the Registry Checker tool. Microsoft recommends the following procedure to resolve the problem:

  • 1. Restart your computer, press and hold the CTRL key until the Windows 98 Startup menu appears and choose Command prompt only.
  • 2. At the Command prompt, type "scanreg /fix" (without the quotation marks), then press Enter. (The /fix command-line switch causes the Registry Checker to repair any damaged portions of the registry.)
  • 3. After the Registry Checker finishes repairing the registry, press Enter.
  • 4. At the command prompt, type "scanreg /opt" (without the quotation marks), and press Enter. (The /opt command-line switch causes the Registry Checker to optimize the registry by removing unused space.)
  • 5. Restart your computer.

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