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Disk controller conflict delays startup


© St. Petersburg Times, published February 26, 2001

Q. I upgraded my hard drive and random access memory, or RAM. Now during startup when it gets into Windows, I get a blue screen proclaiming: "The volume that was removed had open files on it. Next time please check first to see if the volume can really be removed. Press Any Key to Continue." That's followed by another blue screen with: "The file system had data that needed to be flushed. Some data on the volume was lost. Next time please check first to see if the volume can really be removed. Press Any Key to Continue." Then comes: "A fatal exception has occurred at 0177:BFF9DBA7. The current application will be terminated." These are followed by a series of dialog boxes such as Point 32, Explorer, Iamserv or Pproxy with the option to Close and each is followed with the same fatal exception message. Once I get to that point, if I reboot with Ctrl-Alt-Del, everything starts up normally. When I installed the new hard drive, I used Norton Ghost to transfer the old drive to the new drive.

A. Everyone with this problem so far is using Promise Technologies disk controllers and Windows 98. According to Promise tech support, the source of the problem is the Promise Ultra 100 or Ultra66 disk controller. The Promise tech support folks say it also can happen with the FastTrack66 and FastTrack100 RAID controllers. The bug often appears after installing new software or hardware, probably by changing the timing of events at startup. Since eliminating some startup items can affect the hang, this indicates the bug is caused by a timing problem during startup or a resource conflict. For some people, reformatting and repartitioning your drive with FDISK and reinstalling the operating system fixes the problem. For others, it probably just changes the startup timing. The bug can be eliminated by using a different IDE controller. Contact Promise Technologies for the updated ULTRA.MPD file (

Saving Net image files

Q. I upgraded to Windows Media Player 7 from 6.2. Now, .jpg image files I want to download from the Internet can be saved only as .bmp files. Before, they could be saved in several formats. Image quality suffers if I convert the .bmp files to .jpg files after saving. Is there a way to edit the newer version of Media Player to allow a choice of formats for these files?

A. I'm not sure what is going on here, but try this: When you download from Internet Explorer by right-clicking the graphic file and choosing Save Picture As, type a .jpg as the file suffix. This will force IE to save the graphic as a JPEG photo file regardless of what is specified in the Save As Type selection in the Save Picture As dialog.

Feed up with auto-fill

Q. The address bar on Internet Explorer uses an auto-fill function to complete a Web address I'm typing. How can I eliminate this function?

A. This is controlled from the Auto Complete dialog windows. On the Internet Explorer menu bar, click Tools, Internet Options, Content tab, then the Auto Complete button within the Personal Information section. Deselect the auto-complete function for Web Addresses under the Use AutoComplete for section. Click OK, then once again to exit. It now will be gone.

Transferring Outlook contacts

Q. How do I transfer Microsoft Outlook contacts from my office computer to my home computer?

A. The easiest way is to export from Microsoft Outlook and then import to Outlook Express. In Outlook on your office computer, click File, Import and Export, select Export to A File in the Import and Export Wizard dialog box. Click Next. Select Comma Separated Value (Windows) and click Next. In the Export to A File dialog box, click Contacts once to select it, then click Next. Type in a name for this file under Save Exported File As, click Next, then the Finish button.

To import into Outlook Express on your home computer, click File, Import, Other Address Book, select Text File (comma separated values), click Import and select the file you exported to earlier. All fields should be selected for import. Click Finish.

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