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Solutions

By JOHN TORRO

© St. Petersburg Times, published February 28, 2000


Patch needed to fix scanner conflict

Q. I built a new computer and bought Windows 98 second edition. I reinstalled programs that I had on my old computer. Frequently, but not always, I get the following message when I turn on my computer: "C:\windows\System\VMM32.VXD missing/unable to load. Press any key to continue." If I press any key or wait, it shuts off my computer. When I turn the computer on again, it loads in safe mode. I restart and then most of the time the computer loads normally. I reinstalled Windows 98 a few times and also extracted the VMM32.VXD file with system file checker, but it did not help.

A. This is a known problem if the Umaxis11.386 file is being loaded in the System.ini file. This file is used by a UMAX scanner. A patch to correct this problem is available on the UMAX Web site at http://www.umax.com/download/. Click on the listing for "Cannot find or load vmm32.vxd" scanner error under the Consumer Scanners section.

You also can edit the system.ini file to disable the driver:

1. Restart your computer with the Windows 98 Startup disk.

2. Type the following lines, pressing ENTER after each line:

  • c:
  • cd windows
  • edit system.ini

3. Press Alt+S, and then press F.

4. Type umaxis11.386 and then press ENTER.

5. Disable the line containing umaxis11.386 by placing a semicolon (;) at the beginning of the line.

6. Press Alt+F, press X, and then press Y.

7. Remove the Windows 98 Startup disk and restart your computer.

Windows should start normally.

Viewing photos, part 2

Q. I followed your instructions to associate my photos back to Internet Explorer (Solutions, Feb. 14): "Click on a photo to select and right-click "Open with' . . ." All I get is a choice for Open, no Open With.

A. Sorry. I neglected to mention that you had to also hold down the Shift key when you do the right-click.

Symptoms of Happy99 virus

Q. I get the following message when trying to hide the task bar by right-clicking on it and selecting Properties: "This operation has been canceled due to restrictions in effect on this computer. Please contact your systems administrator." In the box where the message appears is the following: a title labeled Restrictions and an OK button in the bottom center. I've added no software or hardware. I've also noticed that some other menus have fewer items than previously.

A. This problem can be the result of the Happy99.exe virus. According to Microsoft, you can fix it by doing the following:

1. Restart your computer. Press and hold down the Ctrl key until you see the Windows 98 Startup menu (for Windows 95, press F8 when you see Starting Windows 95), and then choose Safe Mode Command Prompt Only.

2. Type the following commands, pressing Enter after each command:

  • cd windows\system
  • copy liste.ska c:\windows\desktop\liste.txt
  • del ska.dll
  • del ska.exe
  • ren wsock32.dll wsock32.old
  • copy wsock32.ska wsock32.dll

3. Restart your computer normally.

If somehow this does not resolve the problem, try this:

  1. Again boot to a DOS prompt (as described above).
  2. CD \Windows
  3. DEL *.PWL
  4. Reboot your computer normally.

Correction

Microsoft Plus 98 includes the McAfee antivirus software. An item in the Solutions column last week incorrectly said it was included with other software.

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