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Dial-up setup led to error message

By JOHN TORRO

© St. Petersburg Times, published March 20, 2000


Q. This message follows the Windows 98 screen when I turn the computer on: "Cannot find a device file that may be needed to run Windows or a Windows application. Windows registry or SYSTEM.INI file refers to this device file but the device no longer exists. If you deleted the file on purpose, try uninstalling the associated application using its uninstall or set-up program or reinstall the application to replace the missing file VNetSup.Vxd Press key to continue" (which is what I do). Two additional paragraphs follow on the next screen saying the same thing, but after the second paragraph "VRedir.Vxd" appears, and after the third paragraph "dfs.vxd" appears. The next screen is a "Windows Networking" window that shows the message: "Unable to load the Dynamic Link Library MSNP32.dll. The system cannot find the file specified. Some or all of the following features are not available: Microsoft Network." I hit the OK button and proceed. I didn't delete the file on purpose; it seemed to occur about the time I went online several months ago. How do I clear these messages and reinstall the missing feature?

A. According to Microsoft, this problem can occur if you install Dial-Up Networking, Dial-Up Adapter or Virtual Private Networking and then cancel Set-up while the Copying Files dialog box is displayed. The Dial-Up Networking files are not copied to the hard disk but the file names are added to the Windows registry. When the computer is restarted, the files are requested and cannot be found.

To fix this problem, remove and then reinstall Dial-Up Networking. To do so, follow these steps:

1. In Control Panel, double-click Add/Remove Programs.

2. Click the Windows Set-up tab and then click Communications.

3. Click Details and then click the Dial-Up Networking check box to clear it. (If you receive the Ndiswan.vxd error message, click to clear the Virtual Private Networking check box only.)

4. Click Close and then click OK.

5. When you are prompted to restart Windows, do so.

6. In Control Panel, double-click Add/Remove Programs.

7. Click the Windows Set-up tab and then click Communications.

8. Click Details, and then click the Dial-Up Networking check box to select it. (If you cleared the Virtual Private Networking check box in step 3, click to select it.)

9. Click Close, and then click OK.

10. If you are prompted to restart Windows, do so.

Troubleshooting monitor problems

Q. My H-P M70 monitor has a white-gray background. Without warning, the color changes to violet then to yellow, to green and to blue. Sometimes the colors repeat and then a low light screen exists for a while, then the white-gray display returns. This happens at random.

A. To troubleshoot monitor problems, try these:

-- Make sure there are no electromagnetic sources nearby, such as unshielded speakers or fluorescent lights.

-- If you are using a surge protector or power strip, try connecting the monitor directly to the wall outlet.

-- Try connecting the monitor to another PC if possible.

-- Reboot Windows in safe mode and check to see if you still experience problems (this would indicate software driver problems).

-- Open the PC case and re-seat the video adapter card. I have found this to be the problem numerous times.

If nothing you try seems to correct the problem, chances are the monitor is going bad. Most come with a three-year warranty so check with H-P or the store where you purchased it.

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