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© St. Petersburg Times, published March 27, 2000

Deleting a password-protected Word file

Q. I created a Microsoft Word document and forgot the password. Is there some way to remove it? If not, is there a way to delete it from my PC?

A. You should be able to delete this file normally. In case your version of Word (you didn't specify) behaves differently than mine (Office 2000), rename the file with a .txt extension and try deleting it again.

Startup virus protection

Q. At startup, Windows 98 displays the following: "Trend Chip Away Virus on Guard." How can I temporarily deactivate it so that I may download or add software? I cannot find its presence on the desktop, in the DOS directory or in Help. Also, how can I print out the address book from Outlook Express?

A. The Trend Chip Away Virus is an anti-boot virus within your BIOS (Advanced Settings) that can protect your system from being infected by boot-type viruses during startup. The BIOS is the Basic Input/Output System program that controls your system board. You can access the BIOS settings when booting by pressing either the DEL or F1 key (PCs will vary). Be careful: Making the wrong changes in your BIOS can render your system unbootable. Make sure you read your system documentation before proceeding. TCAV does not prevent you from downloading or adding software (unless it tries to overwrite the master boot record), so if you are experiencing difficulties in this area, your problem may lie somewhere else.

As far as printing the Address book from Outlook Express, I have addressed this issue in previous columns. You can find them by going to the Times' Web site ( and searching for Outlook Express. One particular one can be found at

Missing file error

Q. This message shows when I start my computer: "Error starting program, a required .dll file, Pncrt.dll was not found."

A. This is a known problem when the Pncrt.dll file is missing from the Windows\System folder. To fix it, uninstall and then reinstall RealPlayer by doing the following:

1. Click Start, point to Settings, click Control Panel and then double-click Add/Remove Programs.

2. On the Windows Set-up tab, click Internet Tools (the words, not the check box) and then click Details.

3. Click the Real Audio Player 4.0 check box to clear it, click OK and then click Apply.

4. On the Windows Set-up tab, click Internet Tools (the words, not the check box) and then click Details.

5. Click the Real Audio Player 4.0 check box to select it, click OK and then click OK.

6. Restart your computer.

Disappearing icon

Q. I have vanishing icons, and none of the manufacturers think it's their fault. It sometimes happens when I work in Explorer. I click on an icon on the desktop and it disappears. Safe Mode will correct the problem. I reinstalled Windows, which didn't help.

A. Since Safe Mode corrects the problem, it is probably a software driver issue. Check the Web site of your PC's video adapter vendor for an update. You also can try the Video Hardware Acceleration slide bar (right-click My Computer, choose Properties, Performance, then click the Graphics button). Start with the setting on the right (the Full setting) and move the slider one setting to the left until you find the setting that works best

Locking desktop icons

Q. Can I lock my desktop icons in place on Windows 2000? Also, I took your March 6 tip and spent too much time playing Solitaire until I won. I didn't see anything different.

A. Sorry, I cannot find any way to lock the desktop icons in place. Auto-Arrange will keep them in line but does not prevent them from being moved out of order.

Now, for the Windows 2000 version of Solitaire: Didn't you notice that the cards jump individually in slow motion (like they used to back in the days of slow processors and video cards)? It's much more fun to watch.

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