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Video drivers causing display quirk


© St. Petersburg Times, published April 23, 2001

Q. After my HP Pavilion crashed, I used the HP System Recovery Program, using recover only. Most of the programs were saved. However, when I attempt to end a program by clicking the X in the upper right-hand corner, the program ends but remains on the screen along with the desktop.

A. Sounds like a video drivers problem. You can verify this by booting into Safe Mode (which will use the default VGA Windows drivers). If the window display returns to normal, most likely the video drivers that were put back by the recovery program are corrupted or no longer compatible. The best bet is to skip the System Recovery Program and go to HP's support Web site and get the latest drivers for your video adapter.

Stop that e-mail

Q. Can I recall an e-mail that was sent, but not yet opened by the recipient?

A. You can recall or replace only those messages you sent to recipients who are logged on and using Outlook and who have not read the message or moved the message out of their inboxes. Outlook Express (along with most external e-mail clients) does not offer this capability. For Microsoft Outlook users, the procedure to do this would be:

  • 1. Click Sent Items folder.
  • 2. Open the message you want to recall or replace.
  • 3. On the Actions menu, click Recall This Message.

Deleting without opening

Q. To delete e-mail in Outlook Express, I have to open them by highlighting them, then click Delete. Is there a way of deleting without opening the messages?

A. Highlighting them doesn't necessarily open them unless you have the Preview option in effect. I highly recommend you turn this off. To do this: Click View (on the Outlook Express menu bar), then Layout and deselect the Show Preview Pane option box by clicking it to remove the check. Click OK. You will need to click each e-mail before deleting it, but they will no longer open in the process.

Dial-up program won't end

Q. Since downloading Microsoft's Internet Explorer 5.5 Service Pack 1 and Internet Tools, when I log off the Internet, an application named RNAAPP continues to run in the background. If I turn off my computer, I get a blue screen fatal exception error page and have to restart the computer. If I manually shut down this application first with Ctrl-Alt-Del/EndTask, there's no problem. RNAAPP.exe is in C:\Windows\System and there is a RNAAPP.hlp file in C:\Windows\Help, but it is not available for browsing. What can be done so I don't have to end this application each time I log off the Internet?

A. RNAAPP, or Remote Network Access Application, is the main executable for Microsoft Windows Dial-Up Networking. It is possible that your modem is having a problem ending communication with RNAAPP.EXE. Some things to try when experiencing RNAAPP problems are uninstalling, then reinstalling your modem; updating your modem drivers if newer drivers are available; or uninstalling, then reinstalling Microsoft Remote Networking. To do this in Windows 98:

  • 1. Open up a DOS prompt by going to Start, Programs, MS DOS Prompt.
  • 2. Type cd windows\system
  • 3. Type extract /a d:\win98\ rnaapp.exe
  • 4. When Prompted to overwrite the file, click YES.

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