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By JOHN TORRO
© St. Petersburg Times, published June 19, 2000
Q. Both Microsoft Word and EZ Photo had been on my machine without any problem. I installed Word 2000 and now I have an EZ Photo button in Word. Each time I close the program I get another button. I used the REM command in the AutoExec for the startup command and I have checked my program startup files -- config.sys, win.ini and sys.ini -- and cannot find a way to permanently remove this button. I can reset the toolbar in Word, but this is getting to be inconvenient. I even uninstalled Word and reinstalled, but there was no change.
A. This is a known problem caused by the ezpwll32.wll Word add-in supplied by Adobe EZ Photo, which is not compatible with Word 2000. To work around this problem, according to Adobe's Web site: Enable Windows to show filename extensions, disable the Ezpwll32.wll and Normal.dot files, and then restart Word 2000. To enable Windows to show filename extensions:
1. In Windows Explorer, choose View, Options (Windows 95 or Windows NT) or View, Folder Options (Windows 98 or Windows 95 with Active Desktop), and then click the View tab.
2. Select Show All Files in the Hidden Files section or folder, deselect the option labeled "Hide MS-DOS File Extensions for File Types That Are Registered" (Windows 95) or "Hide File Extensions for Known Files" (Windows 98, Windows NT 4.0 or Windows 95 with Active Desktop), and then click OK.
To disable the ezpwll32.wll and Normal.dot files:
Sidestepping supervisor's password
Q. When I go into Internet options and click Content and then Settings, I get a window that asks for a supervisor's password. Where do I get the supervisor's password when I don't know it? I can't get into my settings without it.
A. Somehow, someone has enabled Content Advisor and set a password. Disabling Content Advisor is surprisingly easy; it requires a simple registry hack (which I can't publicize for obvious reasons). Microsoft asks users who do not know or have forgotten the supervisor password to contact its product support services for assistance. For information about how to contact Microsoft Product Support Services go to http://support.microsoft.com/support/contact/default.asp.
Memory swap file and backup
Q. I tried to make a hard drive backup with the new Backpack CD-Rewriter. Copying proceeded until a warning message appeared on the screen that file win386.swp could not be copied. The copying was terminated. I was not successful trying various ways to copy this file.
A. Win386.swp, which is usually in the Windows directory, is the Windows memory swap file and does not need to be backed up. The backup software should know to automatically exclude it. If it doesn't, manually deselect it from the backup selection.
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