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Bankruptcy complicates TV repair

By NANCY PARADIS

© St. Petersburg Times,
published July 2, 2001


On May 24, 1999, I purchased a combination Toshiba 19-inch TV/VCR for my roommate's birthday from Roberds in Clearwater. The purchased included a two-year extended warranty. The VCR was seldom used, and when taping in 2000, my roommate said there was a problem with the sound. There was so much static that you couldn't understand what was being said. I told her I had purchased the extended warranty, and she could have it repaired. Roberds had filed for bankruptcy, but the authorized service center in this area gave her the number for Aon Innovative Solutions.

She called around March 27 and was told Roberds hadn't put the model and serial number on its paperwork. She faxed a copy of the receipt and model and serial number. After 48 to 72 hours, she called collect, as instructed, and was told Aon either hadn't received the information or because it was not sent to contract verification, which she had not been told to do, it didn't know where her information was.

She re-sent the information the first week of April. When she called this time, she was told that since the model and serial number were not on the receipt, Aon could not honor the warranty.

We never received a written copy of the warranty. My roommate has sent more faxes and made more phone calls but cannot get this straightened out. Catherine Reighard

Response: Phillip Johnson with Aon Innovative Solutions client relations department in St. Louis said that your contract has been verified and a locally authorized service provider found. In addition, your coverage has been extended for an additional three months. Johnson said Aon apologizes for any inconvenience.

Medals arrive

I am a World War II veteran who served in both theaters, Europe and Asia. At our 50th reunion, held in 1996, we were informed that one could receive all awards and decorations by writing to the national Personnel Records Center in St. Louis. In March 2000, I wrote asking that I might receive the awards I earned. I was elated when I received an immediate response that stated my request had been forwarded to IMMC, Soldier Systems Directorate, in Philadelphia, and that I would receive the awards within 120 days.

One year later, I wrote to the original address asking for information. I have had no response. John V. Mac

Response: In your words: "Many thanks to you for resolving my problem. Immediately after receiving your letter, I received a phone call from the Soldier Systems Directorate office in Philadelphia, eager to correct the problem. Their records show that my medals were shipped in November but got lost in the mail. The next day, via overnight FedEx, I received my awards. Enclosed is a photo. Thanks again for helping me to receive these treasured remembrances."

Recent recalls

The following products, distributed nationwide and in Florida, were recalled between June 22 and 28:

About 50,000 backpack blowers by five firms; fuel tanks on these blowers can leak, posing a fire hazard and risk of burns to consumers. Call Husqvarna Forest & Garden Co. (for model number 155BT and 155BF) toll-free at 1-800-438-7297, Web site: http://www.husqvarna.com; John Deere Consumer Products (for model number UT 26113, UT08093 and UT08104) toll-free at 1-800-537-8233, Web site: http://www.johndeere.com; Makita USA Inc. (for model number RBL500) toll-free at 1-800-625-4828, Web site: http://www.makitaope.com; Carswell Import & Marketing Associates Inc. (for model number FL500) toll-free at 1-800-929-1948, Web site: http://www.carswelldist.com; Tilton Equipment Co. (for model number TB50) toll-free at 1-800-447-1152, Web site: http://www.tiltonequipment.com.

Sources: SafetyAlerts at http://www.safetyalerts.com; Consumer Product Safety Commission at http://www.cpsc.gov, toll free 1-800-638-2772; Food and Drug Administration at http://www.fda.gov.; government food safety information at http://www.foodsafety.gov

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Requests will be accepted only by mail or voice mail; calls cannot be returned. We will not be responsible for personal documents, so please send only photocopies. If your complaint concerns merchandise ordered by mail, we need copies of both sides of your canceled check.

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