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Solutions: Troubleshooting errors at shutdown

By JOHN TORRO

© St. Petersburg Times, published July 17, 2000


Q. I received these Windows 98 error messages at shutdown. Both messages read: "An exception error has occurred at 0028:C0030964 in vxd. This was called from 0028:C002F161 in vxd. It may be possible to continue normally. Press any key to continue." When I did, the next exception message came up: "Fatal exception occurred in 0028:00000009." I pressed a key and continued with my shutdown. If this continues, should I be concerned? What should I do?

A. Shutdown problems in Windows 98 are usually caused by incompatible, damaged or conflicting device drivers, damaged exit sound files or incorrectly configured or damaged hardware. Try disabling the Windows 98 fast shutdown feature. This will allow the device drivers to fully uninitialize. Disabling fast shutdown is a good first step when you are troubleshooting shutdown problems in Windows 98. To disable fast shutdown, follow these steps:

1. Click Start, Programs, Accessories, System tools and then System Information.

2. On the Tools menu, click System Configuration Utility.

3. On the General tab, click Advanced.

4. Click the Disable Fast Shutdown check box to select it, click OK and then click OK again.

5. Click Yes when you are prompted to restart your computer.

Troubleshooting shutdown problems can get quite involved. If shutdown still is a problem, search for article Q202633 at http://search.support.microsoft.com/kb/ for extensive troubleshooting procedural steps.

Restoring tool bar icons

Q. I've lost icons on the left side of the tool bar. I tried right-clicking the tool bar and clicking Quick Launch. It didn't work.

A. This can occur if the Quick Launch folder has been deleted. Re-creating the Quick Launch folder should resolve this. Create a folder named Quick Launch at the following location:

C:\Windows\Application Data\Microsoft\Internet Explorer\

If you are using Windows Profiles, create the Quick Launch folder at the following location:

C:\Windows\Profiles\profile name\Application Data\Microsoft\Internet Explorer\ where profile name is the name of the currently logged-on user name.

Network log-on box

Q. When I start my non-networked home computer, I get a pop-up box that says "Enter your network password for Microsoft Networking." I don't have a password. I leave it blank, click OK and it will disappear. But I have not been able to find a way to keep this box from showing up. I have Client for Microsoft Networks enabled in the Control Panel.

A. Until I saw your last line, I was going to say all you needed to do was change your Primary Network Log-on type (which is set in Networks/Properties) to Windows Log-on and then use a blank password the first time you log on. However, if you are set to Microsoft Networks log-on, to avoid this prompt you must use the TweakUI utility, which can be found on the Windows 98 CD under the Tools/reskit/PowerToy folder. To install this utility, which adds options on how your Windows system operates, right-click on Tweakui.Inf file and click Install. Once installed, open TweakUI from the Control Panel, click the Network tab and enter your log-on information.

Deleting files for good

Q. How can I erase personal files such as Quicken and Turbo Tax and be sure they're gone before I give away my old PC?

A. A normal delete removes only the file pointers from the file allocation table. However, the data remain. There are many utilities (some free) that will overwrite your files completely before deleting them from your system. Go to www.zdnet.com/downloads/ and search on "delete." This will list various utility programs that you can download.

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