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Security setting prevents Web page from loading


© St. Petersburg Times, published September 18, 2000

Q: When I open Internet Explorer, I get the GTE home page. I click on My Account, then on Online Manager. Then I get a "Page cannot be displayed" message. GTE techs have been no help.

A: I can see that particular page uses Secure Hypertext Transfer Protocol, or HTTPS, which means it requires your browser's Secure Sockets Layer, or SSL, to be configured properly. SSL is an encryption system used to ensure privacy when communicating with other SSL-enabled products. To check your browser's settings: On the Internet Explorer menu bar, click Tools, Internet Options and Advanced, then scroll down to the Security settings. Make sure that both SSL 2.0 and SSL 3.0 are selected.

Accessing e-mail

Q: I subscribe to MSN as my Internet service provider. Can I access my e-mail from another computer by using my Excite account as I did when I had an independent ISP?

A: You'll need to find out the incoming, or POP3, and outgoing, or SMTP, mail server settings for MSN. This is usually included in the information you are given when signing up with an ISP that provides e-mail services. Then enter this information in the appropriate configuration setting for whichever e-mail client you're using.

Recovery CD options

Q: My new computer came with a recovery CD. Can this disk be used on another computer with Windows 95 or only with the computer it came with?

A: Chances are your recovery CD contains the Windows operating system and specific drivers for the PC it came with. This won't prevent it from running or installing on another PC unless the vendor that created the recovery CD put in specific checks to determine which type of PC it is running on. Keep in mind that it likely will wipe out whatever operating system you attempt to load it on and load from scratch whichever version of Windows it contains.

Address book printing

Q: I use Windows 98 SE and Internet Explorer 4.0. I have tried to find a way to print the address book in a continuous one-page list. I use Lotus Smart Suite and I also have Microsoft Word.

A: Many readers have written asking about how to print and format their e-mail address book. It seems that everyone requires a different format. You can find a solution that can be customized for your needs at: Or, go to and put "Address Book" (include the quotes) in the search field. This will return links to this as well as some others concerning address book printing.

Balky printer

Q: I have an Epson 740 color printer that works for about 10 printings. Then I get a message that says, "There was an error writing to lpt-1 for the printer, Windows will retry after 5 seconds."

A: First, verify with Epson that you have the latest drivers for your model printer. This can be done by checking its Web site ( Your printer may be using the Universal Microsoft printer driver, and sometimes the specific driver from the vendor corrects this problem. Low disk space (less than 10 megabytes free) or a faulty printer cable also could be the culprit. You can find an extensive printer troubleshooting list at:

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