Digital cable woes blamed on software update

By Times staff writer

© St. Petersburg Times, published October 13, 2000

Pinellas County subscribers to Time Warner's digital cable system saw their service disrupted beginning Wednesday. The outages affected about 20 percent of 300,000 area customers.

A Time Warner official blamed the problems on a recent software update, saying Hillsborough and other counties likely weren't affected. Customers calling the company's technical assistance and customer service lines often got a busy signal or a recording saying technicians were working to solve the problem.

Some digital cable subscribers couldn't access Time Warner's digital channels, numbered above 99 on the tuner box (digital cable offers more than 200 channels total). Others may have had problems turning on their cable boxes or accessing pay per view features.

Though the software problem was corrected Thursday afternoon, it may take time for the fix to eliminate problems for all Pinellas County digital cable subscribers, said Time Warner spokeswoman Linda Chambers.

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