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Boot-up problems keeps printer from printing

By JOHN TORRO

© St. Petersburg Times, published October 18, 1999


Q. After loading Windows 98, the boot-up shows a SPOOL32 error creating a page fault. I couldn't load the printer.

A. Assuming that you have the latest drivers (9.03) for your particular printer, you may need to try one of the following troubleshooting methods.

Some people who have had this problem had success removing the printer from Windows, rebooting and then using the drivers included with Windows 98.

If this doesn't work and since the problem occurs at boot-up (not when you print), perhaps something is interfering with Spool.exe initializing. Microsoft suggests that you disable non-essential drivers and programs (known as a clean boot). To clean-boot your computer, follow these steps:

1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.

2. On the Tools menu, click System Configuration Utility.

3. On the General tab, click the following checkboxes to clear them:


-- Process Config.sys File


-- Process Autoexec.bat File


-- Process Winstart.bat File


-- Process System.ini File


-- Process Win.ini File


-- Load Startup Group Items

4. Click OK, and then quit the System Information tool.

5. Restart your computer.

If the problem doesn't go away, you may be able to solve it by starting Spool32.exe before anything else loads. One way to do this is by using a text editor (such as Notepad), add the following line to the Load= or Run= line in the [Windows] section of the Win.ini fil

drive:\windows\system\spool32.exe

where drive is the drive on which Windows 98 is installed, and windows is the folder in which Windows 98 is installed.

Out of disk space

Q. After downloading several large files from the Internet, I get an error message that memory is insufficient for the program, followed by a warning that resources are running low. Eventually, all programs lock up and cannot be opened without this message appearing: "The Resource meter shows the System, User and GDI resources to be in the 70 percent range." Closing all programs does not help. The only way to restore the ability to open programs is to reboot the machine.

A. Check your free disk space (My Computer, right-click your C drive, select Properties). When physical memory (RAM) is full, Windows attempts to make RAM available by moving data from RAM to the hard disk (virtual memory). In low disk space situations, Windows may not be able to claim enough hard disk space for this operation to be successful. In this case, you may receive the error messages you described. If you have less than 20 megabytes of disk free, you need to free up more space by deleting unnecessary files or by getting a new hard drive.

Missing scroll bars

Q. I am having trouble finding my scroll buttons and scroll bars. I shift both vertically and horizontally to find these buttons and bars. When I try to read e-mail, the letter shows up on the screen but I see no bar or button to scroll the letter so I can read it.

A. I'm not sure what is going on with your scroll bars. Not knowing which applications you are using, I can't specifically address your problem. However, almost all Windows applications respond to the Page Up and Page Down keys on your keyboard. Next time when the scroll bars seem to be lost, give these keys a try.

Reducing IE temporary files

Q. I have Windows 98, Plus 98 and Internet Explorer 5. Either scheduling through the wizard or trying manually, I am unable to erase Internet temporary files, which have increased to 28.9 megabytes. I also noticed that the bulk of it is cookies.

A. Try doing this: From within Internet Explorer, click Tools, Internet Options, then Settings in the Temporary Internet files section. Set this to be 10 MB (I'm assuming that it's set higher since you currently have 29 meg reported). It may take a minute or so, but IE should then reduce your temporary Internet cache to this amount.

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