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Removing a toolbar icon in Word


© St. Petersburg Times, published October 23, 2000

Q. I downloaded Avery Wizard software. When I attempted to uninstall the software, I did not find an Uninstall.exe file in the directory where the application was installed. I went to Add/Remove Programs in Control Panel, but it was not listed. I removed the program by deleting the file in Windows Explorer. Since doing this, the Avery Wizard icon continually appears on my Word 2000 toolbar. I attempted to remove the icon by right-clicking on it, clicking on Customize, highlighting Avery Wizard on the toolbar list, then pressing the delete button. The listing for Avery Wizard is removed from the list, but the icon remains. When I return to the toolbar list, Avery Wizard is listed again.

A. According to Microsoft, to remove an add-in from loading in Word at startup, do the following:

1. On the Tools menu, click Templates and Add-ins.

2. In the "Global templates and add-ins" list, click to select the add-in you want to remove.

3. Click Remove.

If the Remove button is unavailable, try this:

1. On the Tools menu, click Options.

2. On the File Locations tab, click to select Startup in the File types list.

3. Click Modify to view the complete path.

4. Write this path down, then click Cancel.

5. Click Close.

6. Quit all elements of Word, including WordMail.

7. Using Windows Explorer or My Computer, go to the Office Startup folder. If the following default path differs from the path you wrote down in step 4, go to the path you wrote down:

:\Windows\Application Data\Microsoft\Word\STARTUP

8. Drag the add-in to another location, such as your desktop.

Editing startup files

Q. I tried to go to MSINFO32 but got a message that the file could not be found (or a component could not be found). I have Windows 95 so I presume I must have a version of this file.

A. MSINFO32 is a program available only in Windows 98. If you are looking for program startup information, use the manual method. The first and most obvious place to look is the Startup folder (Start/Programs/Startup). To remove programs launched at startup, right-click on the Start button, select Open, double-click Programs and then the Startup folder. I recommend moving to another folder (instead of deleting) any shortcuts here that you no longer wish to load at startup. The next place to look is in the WIN.INI file, which should be located in your Windows\System folder. Look for the application on either the LOAD= or the RUN= line. Remove the reference to the application name, save the file and reboot. The last place to look is in the System Registry. Before editing the Registry file it is best to make a backup copy. Run RegEdit, then Registry, Export Registry File. The following registry key contains the applications that start automatically at startup:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ Windows\CurrentVersion\Run

Click the application to select it, then from the menu bar, Edit/Delete. Exit RegEdit and reboot.

Refreshing a Web page

Q. I no longer am able to connect to I keep getting this message: "The page cannot be displayed."

A. Try refreshing your browser by clicking the Refresh button, or by pressing F5 in Internet Explorer. If this does not correct the problem, empty your cache: From the menu bar, Tools, Internet Options, General tab, Delete Files button. If you still can't view the site, call your service provider.

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