Action: Roof continues to leak after repairs

I had Jon Myers Roofing come repair a leak in my roof and replace some shingles. Unfortunately, only the shingle replacement was adequate. The leaking has not been corrected. I have called the cell phone and the business phone numerous times and could only leave messages. Not one call was answered. Thank you for any assistance you can give me. H. King

Response: Charles Foringer, an estimator and service technician with Jon Myers Roofing in Oldsmar, said that he completed repairs as contracted on Sept. 27. You called and complained about still having a leak, so he returned and met with you at your home on Oct. 17. After you told him you had large puddles on your pool deck when it rained, he meticulously went over the areas and touched up anything that could possibly have had anything to do with a leak. He has not heard from you since that visit to your home, he said.

If your roof is still leaking, Foringer said he cannot imagine why, nor does he think it has even rained at your home during the past month. However, if you call him, he would be happy to meet with you at your home. He said you have both the office and his cell phone numbers.

Resolving printer trouble

I have a Canon bubble jet printer that malfunctions. I have been unable to resolve the problem by phone or mail. The company does not respond to my letters, and when I call the phone number I have and key in the serial number on my contract, the machine says it's not good, bye-bye. I feel like smashing the thing. If Canon would give me back the money I paid for the two-year warranty, I would junk the printer and buy a better one. Walter Mauger

Response: Africa Costa at Canon's customer care center in Chesapeake, Va., said in a letter to Action that Canon was pleased to inform us that your complaint has been resolved to your satisfaction.

Not so fast, was your response when we checked with you, although things are looking up.

What you received from Canon were detailed instructions on wending your way through its voicemail maze, the name and address of a Canon technician in Tampa and, finally, the offer to exchange your printer through its instant exchange program if all else fails. Good luck, and do let us know how things turn out.

Recent recalls

The following products, distributed nationwide and in Florida, were recalled between Nov. 3 and 9:

Certain County Line brand Colby Jack and Marble Jack cheese products by Swissrose International; possible contamination with Listeria monocytogenes. Call (800) 233-7022.

Certain Colby Jack and Mexican Blend cheese products, distributed under 22 different brand names, by Schreiber Foods; possible contamination with Listeria monocytogenes. For list of brands and product description, call (800) 637-8259. Web site: http://www.sficorp.com (click on product list for complete list of affected products).

Three items in Hanes Baby line by Sara Lee Underwear; decorative puffed decal can flake after washings, causing possible discomfort or choking if swallowed or inhaled by an infant. Recalled items are two styles of a union suit, a receiving blanket and two styles of a terry-cloth hooded towel. Call (800) 959-6523.

Public health advisory issued by the Food and Drug Administration for over-the-counter and prescription cough-cold/nasal decongestant and over-the-counter weight control products containing phenylpropanolamine hydrochloride; increases the risk of hemorrhagic stroke (bleeding into the brain or into tissue surrounding the brain) in women; men may also be at risk. Look for "phenylpropanolamine" in the list of active

ingredients on the label or check with care provider or pharmacist. The FDA advises consumers to discuss alternative over-the-counter and prescription products with their health care providers or pharmacists.

Fleece sweat shirts sold at Kmart by Five-Y Clothing; failure to meet federal mandatory standards for fabric flammability could cause garments to ignite easily and lead to serious risk of burn injuries. Call (888) 343-4838 between 9 a.m. and 5 p.m. weekdays.

Certain Marble-Jack Cheese Sticks and Cheezoids Marble-Jack Cheese Sticks by Crystal Farms; possible contamination with Listeria monocytogenes. Call 800-268-4709. Web site: http://www.michaelfoods.com.

Sources: SafetyAlerts at http://www.safetyalerts.com; Consumer Product Safety Commission at http://www.cpsc.gov, (800) 638-2772; Food and Drug Administration at http://www.fda.gov.

If you have a question for Action, or your attempts to resolve a consumer complaint have failed, write: Times Action, P.O. Box 1121, St. Petersburg, FL 33731, or call your Action number, 893-8171, or, outside of Pinellas, (800) 333-7505, ext. 8171, to leave a recorded request for Action. Names will not be omitted except in unusual circumstances. Letters may be edited for length and clarity.

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