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Solutions

By JOHN TORRO

© St. Petersburg Times, published November 22, 1999


Greeting may have brought bad news

Q. I retrieved a Halloween e-card, then tried to forward it to another friend. A warning message appeared saying Outlook Express did not shutdown correctly. Then when I tried to send or receive mail, I got an illegal operation message. Under this message was a detail box that said "MSIMN caused an invalid page fault in module KERNEL 32 at 015f:bft7a128."

A. A few things can cause this problem, and the closest that fits your description involves the Happy99.exe virus. Happy99.exe is a 32-bit Windows-based Trojan horse virus. When you run this program, it displays fireworks on the screen. It also creates two files named Ska.exe and Ska.dll, copies your original Wsock32.dll file to Wsock32.ska, and modifies the Wsock32.dll file. According to Microsoft, you'll need to do the following:

1. Restart your computer. Hold down the CTRL key until you see the Windows 98 Startup menu and then choose Safe Mode Command Prompt Only.

2. Type the following commands, pressing Enter after each command:

cd windows\system
del ska.dll
del ska.exe
ren wsock32.dll wsock32.old
copy wsock32.ska wsock32.dll

3. Restart your computer normally.

Favorites and cookies

Q. My old computer used Explorer 4. My new computer uses Explorer 5. How can I get my favorites from my old computer to my new one. Many of my sites require passwords that I have saved and forgotten. I copied my favorites, but the passwords are gone. Is there anything I can do to bring my passwords into the new computer?

A. To copy your existing favorites to a different computer, copy them to a floppy disk and then copy them from the floppy to the other computer. Your passwords are most likely embedded within cookie files. You can copy these, too. To do so, follow these steps:

  1. Insert a blank, formatted floppy disk into drive A.
  2. Click Start, point to Programs and then click Windows Explorer.
  3. In the left pane, double-click the drive on which the Windows folder is located and then double-click the Windows folder. Note: Click Show Files if you receive the following message: "Warning: Modifying the contents of this folder may cause your programs to stop working correctly. To view the contents of this folder, click Show Files."
  4. In the left pane, double-click the Favorites folder.
  5. Hold down the CTRL key and click each of the favorites in the right pane you want to copy. (If you want them all, click Select All on the Edit menu).
  6. On the Edit menu, click Copy, click drive A in the left pane, and click Paste on the Edit menu.
  7. Close Windows Explorer.

To copy your favorites from the floppy disk to the different computer.

  1. Insert the floppy disk into drive A of the new computer
  2. Click Start, point to Programs and then click Windows Explorer.
  3. In the left pane, click drive A.
  4. Hold down the CTRL key, and click each of the favorites in the right pane you want to copy.
  5. On the Edit menu, click Copy.
  6. In the left pane, double-click the drive on which the Windows folder is located and double-click the Windows folder.
  7. In the left pane, double-click the Favorites folder and click Paste on the Edit menu.

To copy the cookies, repeat the same steps, only this time use the C:\Windows\Cookies directory instead of C:\Windows\Favorites.

Loose video adapter

Q. My NEC monitor is plugged in directly to my uninterruptible power supply along with the computer. Since I upgraded my machine, my monitor starts up on some cold boots but not on others. Sometimes all I get is a checkerboard design on the screen, and sometimes I hear a click and the screen turns black and begins showing the boot instructions followed by my normal desktop configuration.

A. The checkerboard pattern is the monitor's self test. Since the problem occurred after making changes to your system hardware and also is intermittent, it sounds as if the video adapter is not properly seated. Open the case and re-seat the video adapter. If the problem persists, test the monitor on a different computer. If the problem follows the monitor, contact NEC's service and support department.

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