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Dial-up setup causing errors at start up


© St. Petersburg Times, published March 29, 1999

Q. When I open Windows 98, I receive a series of messages, such as: "Cannot find a device file that may be needed to run Windows or a Windows application. The Windows registry or system.ini file refers to the device but the device file no longer exists. If you deleted this file on purpose, try uninstalling the associated application using its uninstall or setup program. If you still want to use the application associated with this device file, try reinstalling the application to replace the missing file. vnetsup.vxd Press any key to continue."

I get two more similar messages. The desktop finally comes up with a box that states: "Unable to load the dynamic link library: msnp32.dll One of the library files needed to run this application cannot be found. Some or all of the following features are not available. Click OK."

Now I can run any program. My system does not seem to be disabled other than the nuisance of having to go through this routine each time on startup.

A. One way this problem can occur is if you install Dial-Up Networking or the Dial-Up Adapter and then cancel setup while the copying files dialog box is displayed. You will need to remove and then reinstall Dial-Up Networking. If you have previously set up Dial-Up Networking, record the information (TCP/IP addresses, protocols, etc.) before you remove the Dial-Up Adapter. Do the same for Network Adapter properties information if a network adapter is listed in Network properties.

1. In Control Panel, double-click Add/Remove Programs.

2. Click the Windows Setup tab, and then click Communications.

3. Click Details, and then click the Dial-Up Networking check box to clear it.

4. Click Close, and then click OK.

5. When you are prompted to restart Windows, do so.

6. In Control Panel, double-click Add/Remove Programs.

7. Click the Windows Setup tab, and then click Communications.

8. Click Details, and then click the Dial-Up Networking check box to select it.

9. Click Close, and then click OK.

10. When you are prompted to restart Windows, do so.

If any additional protocols are needed, add the protocols using the Network tool in Control Panel.

Q. Why are there Web addresses without the www? How do I get to those sites if their addresses do not have the www?

A. WWW is just a naming convention that signifies the site as a World Wide Web type. What really counts is the Internet protocol used to access the site -- the HTTP (Hypertext Transfer Protocol) that is prefixed before the site name (or defaulted to by the browser if left out) determines what kind of Internet protocol access is necessary to communicate with this site. The individual names that make up the Web address are representative of the IP address that is substituted after a domain name is looked up on a Domain Name Server. A DNS is a special server on the Internet that translate domain names to numeric IP addresses.

Q. I bought a computer with a 56k modem. My old computer had a 28K modem. Except for three times when it connected at 44K and 48K, it has connected only at 28.8K and less. Does this mean that GTE's telephone lines are bad and GTE should correct the problem?

A. I don't know if "bad" would be the right term. But you are correct -- the limitations you are encountering are because of the quality of the phone lines. Call GTE and ask it to check the quality of your phone line. If you tell GTE the line is being used by a modem, it will sometimes do some fine tuning (called conditioning) that will improve line quality and may help performance.

Q. You gave advice (Feb. 1) on testing the video driver using Windows 95. How do I do this on Windows 3.1?

A. Set up the Windows version 3.1 VGA or Super VGA video driver using the Windows Setup icon (usually found in the Main group).

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