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Accessing the Web through AOL

By JOHN TORRO

© St. Petersburg Times, published June 21, 1999


Q. I tried to follow your directions about going online by clicking the Internet Explorer icon on the desktop. But my Connect button was grayed out, and my setup Wizard would not accept a password. A Gateway tech support person said America Online needs to configure the browser for startup from IE on desktop. An AOL tech told me that you cannot go online by using the Internet Explorer icon on the desktop because AOL was not designed to do that. I sure do get a lot of different answers.

A. Thanks for the update. The original question from the reader did not specify that AOL was being used and my answer was mostly generic.

Get S.M.A.R.T.

A. S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) is a technology developed to manage the reliability of the hard disk. This feature helps the BIOS warn the user of possible device failures, thereby giving the user a chance to back up the hard disk and replace it before failure occurs. The S.M.A.R.T. status you are seeing tells you that your hard drive may fail soon. The smart thing to do is to make sure you have your critical files backed up

A problem with Quicken

A. Billmndw is part of the Quicken program. Edit your c:\windows\win.ini file and remove the reference to this program on the LOAD= line

Viewing .gif files

A. One solution is to associate the .gif with your browser. Click the .gif file once to select it, then while holding the Shift key, right-click and select Open With. This will display the Open With dialog box. Scroll until you find your browser (such as iexplore.exe), select it and make sure you check the "Always use this program to open this type of file" option

Backup in safe mode

A. Try running the backup after booting into safe mode. Since your destination is a floppy drive, no special drivers skipped by a safe mode boot would be necessary. If you still have problems, do not select the Full System Backup Set template and specify manually what you need to back up.

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