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''Autopreview'' isn't risky to use in Outlook

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© St. Petersburg Times, published August 30, 1999


Q. I have Outlook Express for e-mail. You said to be careful what we open if we don't know the sender. Because Outlook displays the message, is this the same as opening it? After 30 seconds, it shows the little envelope as open.

A. What you are describing is the Autopreview feature of Outlook, and it is safe. The danger that is associated with e-mail viruses pertains to the opening of attachments, either program executables or documents containing VBA macros. These should always be scanned before opening or running (if at all).

Registry errors with Word

Q. Windows 98 locked up my computer, and I was forced to use the emergency reboot disk. Whenever I run Word (Office 97), I get two errors: "Unable to change to required directory. Error opening registry key." And: "Microsoft Visual Basic. Unexpected Error (32811)." With the second problem, I cannot run Microsoft Access.

A. You may have overlaid some registry entries. The simplest solution would be to reinstall Office 97.

Slow closing Word files

Q. We have a handful of Windows 95 and Windows 98 machines networked. We open and close hundreds of Microsoft Word 97 (Office 97) documents daily. Some of the machines save and close documents in a snap (2 to 3 seconds), others take as long as 25 to 40 seconds. The slow-closing machines cost us a lot of down-time. No one seems to be able to tell me how to address or correct this.

A. Microsoft Outlook contains a feature that, when configured, writes a journal entry each time you open, save or print a document using the other Office programs. Outlook creates entries for these programs by default even if it is not currently running. The problem is amplified when your default mail inbox is on the server. To work around this problem, disable the journalizing feature for the Microsoft Office 97 programs. To do this:

1. Start Microsoft Outlook.

3. Click the Journal tab

5. Click Apply, and then click OK

Microsoft Office 97 Service Release-1 (SR-1) corrected the problem.

Trouble with attachments

Q. When opening a document I have received via e-mail with the Acrobat icon, I get the message: "There was an error . . . File does not begin with PDF."

A. This error occurs if the attached file is not in Acrobat PDF format. The Acrobat Reader expects the first characters of a valid PDF file to contain the text string: "%PDF-". The sender may have used an attachment encoding method that is not recognized by your e-mail client, such as BinHex (instead of UUencode or Multipurpose Internet Mail Extensions -- MIME). BinHex encoding is a common format used by Macintosh mail systems and also is available with the Eudora Pro mail program. Have the sender change the mail attachment encoding method from BinHex to UUencode or MIME before sending the e-mail message with the attachment.

Too many fonts

Q. When I open Microsoft Works 4.5, I get an error message that says I have more than 500 fonts in my system, and documents may not print out as they appear. How can I reduce the number of my fonts?

A. To check for incompatible fonts or if you have too many fonts installed, disable True Type Fonts in the Windows Control Panel using these steps:

1. Exit from Works for Windows.

2. Run Control Panel from Windows (usually in the Main program group).

3. Choose Fonts.

5. Disable TrueType fonts by clearing the Enable TrueType Fonts check box

6. Choose Restart Windows.

Accepting Internet cookie

Q. After changing to Internet Explorer 4.01, I can no longer receive cookies. There is a folder listed in the Windows file, but nothing appears

A. To enable cookie acceptance in IE 4.01, do the following: From the menu bar within IE, click View, Internet Options, Advanced tab. Scroll down to the Security settings and click to select the Always Accept Cookies option.

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