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Printing speed has several possible solutions


© St. Petersburg Times, published August 17, 1998

Q. I recently upgraded to Internet Explorer 4.0 from version 3.0. Since installing 4.0, my printing is delayed by about one minute from the time the print command is given until the printing takes place. With 3.0, the printing was instantaneous as it is with all other Windows applications.

A. I could not find any information relating to known problems involving IE 4 in this area. However, here are some general things you can check that affect printing speed:

1. Click the Start button, point to Settings, then click Printers.

2. Use the right mouse button to click the printer you want to use, then click Properties on the menu that appears.

3. Click the Details tab, then click the Spool Settings button.

For faster RTA (Return To Application) speed:

A. Click "Start printing after first page is spooled."

B. In most cases, choose EMF as the spool data format.

Note: PostScript printers support only the RAW spool data format.

For faster printer page drop (defined as length of time from when you click print to when the print job is complete) speed:

A. Click the Print Directly to the Printer option button.

or B. Click "Start printing after last page is spooled." (Note that this is how the Windows 3.1 spooler works.) In some cases, this option prevents laser printer engines from turning on and off during a print job.

4. Check your free disk space (double-click My Computer, right click your C: drive and select Properties). If it is severely low (less than 5 percent free), it could be slowing down your printing (spooling).

Q. I was having lockup problems with MS Works. I got information from Microsoft's support Web site, as recommended by Hewlett Packard. HP told me to do the following: Format the disc with my system files, shut my computer down, insert the disk into my A drive and start the computer. I have not locked up since doing this, but I don't know what I did. I cannot find the file anywhere in Windows Explorer. But in my Temp files I have gif and other files that appear to be from the Internet (globes). Can I delete these or will I be deleting my lockup solution?

A. You should be safe deleting those files in your Temp directory. The solution you installed with remideup.exe replaced certain system device files that corrected problems with controllers supporting Ultra DMA mode. These files were placed in your Windows\System directory.

* * *

Q. As long as I do not try to receive graphics from Web sites through America Online, I can access them all with no problems. However, if I do try to receive graphics, the screen freezes, no error message, no nothing -- but I have to reboot. I have spoken to AOL tech support people numerous times, and we have determined my hardware is not the problem. I have re-installed AOL software (new), I have checked everything on its list to check, and I still have the problem.

A. AOL uses a modified version of Microsoft Internet Explorer for its browser. This is most likely a conflict between it and your video drivers. Check you video adaptor vendor's Web site and check that you have the latest version for Windows 3.1.

Q. I am having trouble emptying the e-mail that I want to trash. I hit empty trash, and it states, "compressing incoming files." I have never seen it empty the trash. When I delete each file, is this taking care of it? Or am I accumulating tons of e-mail?

A. You did not specify which e-mail program you are using, but it sounds like Netscape. If this is the case, then emptying the Trash Folder actually removes the contents from your disk drive, creating more free space. In other words, emptying the Trash folder gets it off your computer.

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