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Updated scanner driver should let Windows load

Q. When I start my computer, I get a text line (prior to loading Windows 95) that says: "C:\windows\system\vmm32.vxd Missing/unable to load, strike any key to continue.'' No matter what I do, the computer will shut down. Upon restarting, the safe mode menu appears and I opt for the normal loading of Windows and the unit usually loads Win95.

By JOHN TORRO

© St. Petersburg Times, published November 23, 1998


Q. When I start my computer, I get a text line (prior to loading Windows 95) that says: "C:\windows\system\vmm32.vxd Missing/unable to load, strike any key to continue." No matter what I do, the computer will shut down. Upon restarting, the safe mode menu appears and I opt for the normal loading of Windows and the unit usually loads Win95.

I located the vmm32.vxd folder in C:\windows\system and found four files in it: lfsmgr.vxd, los.vxd, Mrci2.vxd, Qemmfix.vxd. Also in C:\windows\system outside of the vmm32.vxd folder I found a file named vmm32.vxd. This problem seems to have occurred after loading the software for my CD recorder or my SCSI flatbed scanner.

A. You may be right. This is a known problem if the Umaxis11.386 file is being loaded in the System.ini file. This file is used by a UMAX scanner. You will need to download the Vmm32.vxd Error Message patch from UMAX (www.umax.com). Click on the "Scanner Drivers" link to go to the page where you can download the update. Q. On startup, after icons appear on the desktop, a small dialog box labeled "Missing Shortcut," with a moving flashlight, appears on screen with the statement: "Windows is searching for JEZZBALL.EXE. To locate the file yourself, check Browse." This is followed shortly by another dialog box, labeled "Problem with Shortcut," stating "The item JEZZBALL.EXE that this shortcut refers to has been changed or moved . . ." How do I get rid of these boxes?

A. If the shortcut icon is on your desktop (or in your Windows/Start Menu/Programs/StartUp directory), and you want to delete the shortcut, simply drag it to the Recycle Bin. Otherwise, the next time it asks whether you want to locate the file yourself, browse to the location where you found the application and point the shortcut there.

Q. I bought an HP Pavilion 6350 that came with a PCS380 all-in-one printer. During printer installation, it mentioned a parallel port with ECP mode enabled. How do I know if I have ECP enabled or not?

A. Right-click My Computer, select Properties, then the Device Manager tab. Expand the Ports (COM and LPT) entry and look for an ECP Printer Port entry. If you see this entry, then you have an ECP port and it is enabled. If you see just Printer Port, then you may still have one but it may not be enabled. If this is the case you will need to check your system BIOS (usually entered by hitting the DEL key during boot-up) and checking the values for the Parallel Mode (probably in the Integrated Peripherals section). Check your system board documentation to be sure.

Q. How can I get Internet Explorer 4.0 to recognize Microsoft Exchange as my mail service instead of Outlook Express?

A. On the Internet Explorer menu bar click View/Options, then select the Programs tab. Under the Messaging section, choose Windows Messaging as your mail program.

Q. After successfully installing Internet Explorer 4.01, I got a "Forbidden 403" message to the effect that access was denied me by that server. The Netscape 4.0 browser worked fine. What is the problem?

A. This error message can occur if you are using a language that is incompatible with the universal language code used by most major Internet sites. Maybe somehow this option in IE got changed. Try this:

In Internet Explorer:

1. On the View menu, click Internet Options.

2. On the General tab, click Languages.

3. In the list of preferred languages, make sure English (United States) is the first language specified.

4. Click OK, and then click OK again.

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