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Explorer 4.0 causing conflict with MS Outlook


© St. Petersburg Times, published December 14, 1998

Q. When I click or try to run MS Outlook, I get the following two messages: "OUTLLIB.DLL is linked to a missing export MAP132.DLL:36," followed by "OUTLOOK.EXE -- A device attached to the system is not functioning." I have tried reinstalling MS Office 97 with no luck. This problem has occurred on both my office and home machine simultaneously.

A. This can happen when you install Microsoft Internet Explorer 4.0 and select the option to make Outlook Express the default Simple MAPI client. In some cases, a corrupt Mapi32.dll file has caused this problem. Try either of these solutions:

To reset your default simple MAPI client:

1. Start Outlook Express.

2. On the Tools menu, click Options.

3. Click the General tab, then click to clear "Make Outlook Express My Default Simple MAPI Client."

4. Restart Windows.

To rename and replace your Mapi32.dll file:

1. Right click on the Mapi32.dll file in your Windows\System folder.

2. Click Rename on the Shortcut menu.

3. Type Mapi32.old as the new name for the file.

4. Copy the Mapi32.dll from the OFFICE\WMS\WIN95 or OFFICE\WMS\WINNT folder of your Office 97 setup compact disk into your Windows\System folder.

5. In the Windows Explorer, click the file you copied to your hard drive, and on the File menu, click Properties.

6. Click to clear the Read-Only check box; click to select the Archive check box, and click OK.

7. Close Explorer.

Q. I have spent a total of six hours trying to back up my files. Each time, after using around 100 floppy disks, I have gotten this message: "MS Backup has encountered a serious error in the Memory Manager." I am running Windows 95. We have reinstalled the backup program and checked to see that I have the chiadi.dll file.

A. This is a known problem with the original Windows 95 backup utility. Microsoft has made an updated version available to be downloaded from: support.microsoft.com/download/support/mslfiles/Backupd2.exe. To install the most recent version of Backup.exe, follow these steps:

1. Download the Backupd2.exe file to an empty folder.

2. In My Computer or Windows Explorer, double-click the Backupd2.exe file you downloaded in step 1.

3. Follow the instructions on the screen.

4. Shut down and restart your computer.

You should look into purchasing a ZIP drive for your backups -- 100 floppies is a lot.

Q. When I start up the computer, a program called Key Home Gardner comes up automatically (on my desktop). How can I stop this from happening?

A. There are three places where programs can be set to run on startup. The first and most obvious is the Startup folder (Start/Programs/Startup). To remove programs launched from startup, right click on the Start button, select Open, double-click Programs, then Startup and delete the shortcut to the application. The next place to look is in the Win.ini file. Look for the application on either the LOAD= or the RUN= line. Remove the reference to the application name, save the file and reboot. The last place to look is in the System Registry. Before editing the Registry file it is best to make a backup copy (Run RegEdit, then Registry, Export Registry File . . .). The following registry key contains the applications that start automatically at startup: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run. Click the application to select it and then from the menu bar, Edit/Delete. Exit RegEdit and reboot.

Q. I want to convert .gif to .ico.

A. The only piece of freeware on my system is a great program called IconSucker. It is small, easy to use and can be downloaded at www.copseystrain.com/products/iconsucker/index.html.

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